Description

I placed an order with what I thought was the **** ***** outlet because EVERYTHING looks the same. After I submitted the order, I realized it was a knock-off website. They are very good at stealing the designed merchandise, logos, images and other brand information including the URL is extremely similar. I figured OK, I'll just wait for the order which was to be delivered 7-10 days. After month, I contacted the vendor and got a tracking number from an unknown tracking company. The tracking company indicated the package was delivered which is a complete falsehood as I work from home with my home office window overlooking our street and NO delivery was made. Customer service provided no verification of confirmation (signature, photos, etc). After several more emails (so far 17 emails), the customer indicated they would ship another order with delivery 7-10 days. Again, the tracking company indicated the package was delivered. Impossible, I'm home all day, get lots of other packages with no issues. I've disputed the charge with my bank and waiting their decision. The customer service is holding strong that the package was delivered and one of my neighbors probably has my package. Not possible, I don't have those kinds of neighbors plus I would've seen the delivery and certainly my little dogs would've barked if a delivery was dropped off on our porch. I'm frustrated I got scammed as I usually know better. I'm also frustrated I'm out the money and worried they have my credit card information.