Description

I purchased a 50 minute massage on September 10th 2024 through Groupon from Tranquil hands. The following weekend I tried to schedule the service and was told they could not accommodate. After two more attempts to reschedule for weekend service. I was told by the owner "I'm recovering from surgery". I asked if she could take my information down and contact me when she was able to make appointments again she agreed. When I didn't hear back I thought she wasn't in business anymore. So Friday July 11th 2025 I went searching on Groupon again for another birthday massage and I seen Tranquil hands with another scam, I mean sale. So I contacted Tranquil hands and asked for a appointment, I got no response so I texted again. No response. So I contacted Groupon by chat and was told they are willing to accept the voucher. So I reached out again no response. So I go back to Groupon website to see that Tranquil hands are claiming the payment wasn't processed but I have a voucher that has expired. I emailed Groupon about the matter and was suggested to kindly send them a text and wait 48 hours for a response. I didn't agree and ask to be refunded. And Groupon told me they won't be refunding my $40.50 because I have passed the refundable date. I feel I was scammed with the help of Groupon.