Description

I am filing this complaint against a company named Rare Pet in relation to a product I purchased: a dental scaler for pets. I am extremely dissatisfied with both the product and the company’s handling of my concerns. After receiving the product, I found it did not meet expectations and promptly attempted to contact the company to request a refund. I reached out multiple times via the email address listed on their website, but I have not received a single response. The company has ignored all my attempts to communicate. Additionally, I tried to share my honest experience by posting a review on their website. However, it appears the company actively removes or blocks any negative feedback. Only positive reviews are left visible, which is misleading to potential customers and demonstrates a lack of transparency. This behavior is unprofessional and unacceptable. I would appreciate assistance from the BBB in getting a proper response from Rare Pet and resolving my request for a refund. I also believe this company’s practices should be reviewed to ensure fair treatment of consumers and honest representation of customer experiences.