Description

I searched the Web for a certain style dress, found the website ZOLUCKY.COM. I ordered 2 dresses. Paid with a credit card. My credit card account has already been charged for this order. The dresses arrived -- but both are too large and I do not like the fabric. Following instructions in the rather serpentine website, I filed a request for return instructions & a return address. As directed, after waiting the promised 48 hours with no response, I followed further directions to cancel the return request. After which I was directed to resubmit the request for the cancellation instructions & return address. Now I have waited an additional 24 hours for a response. The website for this company is not user-friendly. There have been 3 other people on my computer to help find the "request to return" my order, but it cannot be found. The Chat Box only led to a site to purchase a communication subscription. The company has not honored their 48-hour response promise. It has posted that returns are accepted, but the web site provides NO CLEAR means for the customer to do so.