Description

Although you are encouraged to contact the company should a return be necessary, this is the response received: We have received your return request and would like to assist you. However, we regret to inform you that we do not offer free return shipping as stated on our Delivery and Returns page. As a customer, you are responsible for the cost of return shipping to our warehouse in China. We recommend that you send the return with Track & Trace, as we cannot take responsibility for lost returns. In addition, there is a good chance that your package will be detained by customs and additional charges will be incurred before your order can reach our warehouse in China. However, we are not responsible for these costs. When the package arrives at our warehouse in China after 14 to 21 business days, we will check it for damage and general condition. If everything is fine, we will refund 100% of the purchase price to your account within 5 business days of receipt. We will try to offer you a suitable solution and make you an attractive offer. You will receive 20% of the total amount back and may also keep the received product. If you still want to return the goods to our warehouse in China, please send us an e-mail and ask for the procedure, return address and return label. We look forward to your positive response. Kind regards, Customer Service Team