Description

I received a deceptive mailer labeled “Final Notice” that falsely implies urgency and affiliation with my mortgage company, PennyMac Loan Services LLC. The letter references a “Home Warranty Expiration” and includes a toll-free number (1-888-977-8978) along with a property code, but it does not clearly identify a sending business. The mail states: “Secured by: PennyMac Loan Services LLC – PLEASE CALL TO VERIFY” and warns that I could be “financially liable” if I don’t respond. However, in fine print, it admits no affiliation with my mortgage provider. The format mimics official communication, potentially misleading recipients into thinking action is required on their mortgage or home. This appears to be a deceptive marketing practice using the mail system to pressure homeowners into purchasing home warranties under false pretenses. Please investigate and take appropriate action to stop this kind of mail from being sent.