Description

It had been getting warmer out and summer has been getting closer. I live in Florida USA and its already really hot. I had seen these super cute summer outfits advertised on Facebook and other places several times. Finally I decided to order. I ordered them on 06/15/2025 and it says orders over a certain dollar amount get free shipping. I also find a couple of really cute light weight jackets, one for my daughter and I, that made my order meet the monetary requirements and proceeded with the rest of the ording process. Ten days pass and no communication regarding fulfillment or shipping status. I contacted them through customer service at [email protected] with all of the information regarding my order and they (Wendy according to the emails) came back with a reply on the same day and said my order was shipped on June 18th and gave me a tracking number but has still not given me any further details regarding who it was shipped with and any company charges, but continued automated replies: "please note that there is a delay in this online system updating tracking information so you will not be able to find it If there is any tracking information in the past few days, please follow up late" I was able to track my package but it also said it was delivered in the "future" it said it was delivered on 06/29/2025 at 1149am when it was only 1116am, and this was a Sunday. I advised them my three adult child and I were cleaning out the garage this day. We have a video camera on the front on of home that also catches the street and one on our door as well. Our mailbox is the size of a shoebox. Also, in watching the videos, no delivery vehicles came down our road this day until a Amazon truck much later in the day. They asked me to looked around for my delivery and check with my neighbors. Ok, done. They asked me to look in my mailbox. I have gotten my mail, but it wouldn't fit. I have asked for additional details regarding the delivery, such as a picture? It might help me identify the house it was left at, I have asked for a refund or replacement and nothing. When I looked up this company it came up with the same "Business" name and address as the one that was listed here already in this complaint filed with the BBB. Unlike in their return policy for unsatisfied customers, they don't address merchandise that was either delivered to the wrong address or never delivered. Smellent.. Ansky Company Limited Address: Vintage House, 36-37 Albert Embankment, London, SE1 7TL, United Kingdom (Note: This is explicitly stated as not a returning address). Company Number: 11736740 Telephone: 0442392160686