Description

*** ******* *** ****** *** ** ********** ********* *** ********** * KitchenAid Refrigerator (Model KRMF706EBS01) To Whom It May Concern: On June 25, 2025, I contacted The A Team Appliance Repair regarding a malfunctioning ice maker in my KitchenAid refrigerator (Model KRMF706EBS01). Prior to the technician’s visit, I conducted diagnostics in accordance with the manufacturer’s technical documentation, which indicated an issue with the water fill valve. When the technician arrived, he did not perform any diagnostic tests as per the kitchen aid technical information available online. He only did a cursory visual examination of the empty ice maker (although I note he states on his invoice he tested the appliance. I was there. He did not. ) He said that a full ice machine replacement was necessary. I specifically requested that diagnostics be performed, but he insisted he could determine the problem without them with his knowledge. He quoted $536.30 for the part, with a total cost for parts and service of $933.71. I was required to pay the amount in advance and was advised the part would arrive and be installed within the next 2-3 days. He provided me an invoice to sign and told me he needed only a debit (not visa) payment. Because of the circumstances, I did not check to find the cost of the part online.On July 4, after receiving no follow-up, I called to inquire about installation. I was put on hold and told that she could send a technician the following day to install my new ice maker. During the visit, my husband pointed out that items in the freezer, such as ice cream, were not frozen. He was told the freezer had been overloaded so the technician did not look at it and said a new service call would be necessary. We were told that ice would be made in 3 hours. After he left, we took everything out of the freezer and put in a new box of frozen popsicles. After 6 hours, the ice maker still did not function. As stated by the fridge diagnostics originally, the water fill function did not engage, and diagnostic testing again indicated a water fill issue—precisely the same as before. I contacted the company for assistance relaying that the issue was not the ice maker but something having to do with the water line filling the icemaker. I was told (with a greatly rude attitude) that a non-functioning unit did not mean the original ice maker was not defective, and that the replacement part could not be returned since the packaging had been opened by the repairman. I was further advised that a warranty review was underway, and I would be contacted within a week and would have to wait. Later that same day, I confirmed that the freezer was still not operating correctly, even when almost empty, so I called again. I was told another technician could be sent to assess the freezer. Subsequently, I discussed the issue with a friend— who owns the same refrigerator model and is very handy. He substituted my original (supposedly inoperable) ice maker in his own fridge and found it to be fully functional, producing ice within hours. On July 7, I contacted the company once more, requested that the original ice maker be reinstalled when they came to look at the freezer, and asked for a refund of the replacement unit that had not been necessary. I was informed that a refund would not be issued because the packaging had been opened. This is unacceptable. The diagnosis was incorrect, and the technician did not follow the appropriate diagnostic procedures. Furthermore, the replacement part was grossly overpriced. KitchenAid lists the ice maker part in the range of $81.96 - $100 not $536.30. And that charge did not include the additional service. See link below. ********************************************************************************* **************************************************************** I have since reviewed the company online and found over 480 reviews on Trustpilot, 94% of which are 1-star, with numerous complaints describing similar experiences and complaints of fraud and scam. (***********************************************************) This is not a situation of having difficulty fixing a fridge. They misrepresented and performed no diagnosis, grossly overcharged me for a new ice producer by hundreds of dollars when it was unnecessary **** ***** ** ***** **** * ***** ** *** ***** and refused to refund the part.