Description

I attempted to buy a hat from SolarBrim on May 27th 2025. I purchased the hat from their website. The order "shipped" on June 2nd 2025. It is now June 25th 2025 and I still have not received my item, nor has any shipping info updated. I reached out to them via their contact on their website on June 10th inquiring about my order. I did not receive any email back until June 15th. In my initial email, I advised I would like a refund as this item was a Father's Day gift. Solar Brim stated: "Thanks for reaching out, and I’m really sorry to hear your order hasn’t arrived yet—especially since it was intended as a gift. I completely understand how frustrating that must be. Your order has already been handed over to our logistics partner, which means it’s currently in transit. At this stage, we’re still able to cancel the order if you prefer, but please note that a 10% cancellation fee would apply, as outlined in our policy. If you’d prefer to keep the order, we’d love to offer you a 15% discount for the delay, as well as an exclusive 25% discount for any future orders. You can use the code CARA25 at checkout for the next one. Please let us know how you’d like to proceed—we’re here to help either way." I responded to this email stating I would still like a refund as I still haven't received it. I have contacted them on June 18th inquiring about my refund. I then sent them two contact messages through their website and still have not heard back. I would just like my money back, as I feel like I have been scammed.