Description

I searched for the Roku customer service call center on Google. At the top of the search results, a website appeared marked as “Sponsored,” which typically indicates a paid advertisement, making it appear at the top of the list. I clicked on the link, and the site closely resembled Roku’s official website. It displayed multiple phone numbers, and I selected the one labeled “Roku Call Center.” When I called the number, someone answered and asked about my issue. I explained that I needed a refund because my wife had accidentally made a purchase using Apple Pay. The person on the call instructed me to download an app called ConnectWise Control. After I installed it, they were able to view my iPhone screen remotely. They then asked me to purchase a gift card worth $999, followed by another for $250. When I questioned why I needed to pay this amount, they assured me it was just a “dummy transaction” and that there would be no actual charges. However, it became clear that this was not true—they were attempting to steal money from my account. I am sharing the phone number listed on that page, along with the website link I mentioned earlier. Please take appropriate action to investigate and prevent further scams.