Description

I “purchased” dog clothing via an instagram post. The item never came & customer service claims the refund failed. I have been emailing to get my refund for months now realizing it was all a scam. The email said the following: 

Thank you for contacting and supporting us.

Let me explain the refund process. Refunds usually take 15-25 business days to process and arrive in your account. However, it might take longer due to your bank or card issuer's processing time. Our payment processor is also experiencing delays due to high transaction volume.
Rest assured, we're actively working with our payment processors to expedite the refund process wherever possible.

If you have any other questions, please feel free to reply to us, we will be happy to provide you with help and after-sales service.
Sincerely,
Customer Service Team