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          White Motors has 1 locations, listed below.

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            Business ProfileforWhite Motors

            Used Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/7/2016

            Years in Business: 86

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            White Motors is a new and used automobile dealership.

            Products & Services

            New and used automobile dealership.

            Business Details

            BBB File Opened:
            3/27/2009
            Years in Business:
            86
            Business Started:
            1/1/1938
            Business Incorporated:
            1/21/2004
            Accredited Since:
            1/7/2016
            Type of Entity:
            Corporation
            Alternate Business Name
            • White Chevrolet Cadillac
            • White Chrysler Jeep Dodge, LLC
            • White Ford
            Contact Information

            Principal

            • Mr. Lawrence White, General Manager

            Customer Contact

            • Ms. Wilma A. White, President
            • Mr. William V. White III, Vice President
            • Mr. R. Lawrence White, Secretary
            • Mr. Lawrence White, General Manager
            Additional Contact Information

            Fax Numbers

            • (252) 535-2405
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/18/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I put my special order Mustang in their shop for an intermittent starting problem. They opened a ticket with ***** The service manager said **** told them to replace the fuel pump. Over $1000 and this did not fix the problem. He then said **** suggested wiping the on board computer and reinstalling the software. This too did not correct the problem. After almost 90 days in the shop I finally had to demand the vehicle be returned to me. When I picked up the vehicle, they had put **** miles on the vehicle that before only had **** miles on it. I later learned the service manager was driving my vehicle as if it was his own. The owners refused to discuss the issue with me. The vehicle was abused and my collectable Mustang is of no value to me for what I purchased it to do.The new COP refuses to prosecute. The Sheriff refuses to prosecute. The ** refuses to prosecute. No local lawyer will take a case against White Motors. This is a systemic problem in this area because the judicial system is in bed with the owners of this business. White Motors uses software the is pre ****. This allows them to use terms like "suspected" and "possible" to justify over charging for repairs that are not required. White Motors is a problem. But they are being allowed to bilk customers because our judicial system in this county turns a blind eye ---- unless it is a citizen. They know how to prosecute if it's against you and I. They should be forced to upgrade their software to include actual data. It the component is "suspected" to be bad, then provide data to support the claim. Driving my vehicle the equivalent of across the U.S. for "suspected" problem that is scientifically impossible is called "unauthorized use of a motor propelled conveyance" is a criminal violation that should and must be enforced
            Read More

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ryan K

            07/19/2023

            I honestly have no idea how this place is even still in business, the way they treat potential customers, or just people in general. After reading complaints and reviews from others, it became obvious very quickly to me that my experience is only one of MANY, and this is simply the way they operate at this place.I was trying to purchase a vehicle, and give this company over 20k of my heart-earned money. For 3 days I tried getting somebody to talk to me about this particular vehicle. I sent multiple emails, leaving my phone number in all of them, saying they're welcome to email, call, text...whatever works best for them. Nothing. I FINALLY get an email this morning from ***************************, which appeared to be a generic email that's sent out to any potential customers who have shown interest in any vehicles there. The email simply stated that if I was too busy to come by their dealership for a test drive, that they'd bring it to ME, so long as I lived within 70 miles of there. That's it. But, at least there was a name attached to the email, so now I had someone to ask for when I called...M i k e P e t e r s ********* he answered, he informed me that the vehicle I've been trying to talk to someone about was sold TWO DAYS AGO!! Then told me that he sent me an email this morning telling me so. I reminded him of the ACTUAL email that was sent to me, and that it said nothing about the car being sold. He literally sat there and ARGUED with me, calling me a liar, saying and repeating several times that he DID send an email telling me it was sold already. I'll repeat that, HE SAT THERE AND ARGUED WITH THE GUY TRYING TO GIVE HIM OVER 20 GRAND FOR A VEHICLE! Do I really need to say anything else?? Here's a tip ****, if you're gonna work in sales, don't be a douche to people trying to give their money to you. And definitely don't call them a liar and argue with them. Seriously man, you shouldn't be working with the public. It blows my mind that this was a grown man.

            White Motors Response

            07/24/2023

            ****,  We are truly sorry the ***** got sold prior to you being able to get to the dealership.  Regrets. 

            Local BBB

            BBB of Eastern Carolinas

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