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Find a Location

White Motors has 1 locations, listed below.

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    Business ProfileforWhite Motors

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.57/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/7/2016

    Years in Business: 86

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    White Motors is a new and used automobile dealership.

    Products & Services

    New and used automobile dealership.

    Business Details

    Location of This Business
    173 Old Farm Rd, Roanoke Rapids, NC 27870-3343
    BBB File Opened:
    3/27/2009
    Years in Business:
    86
    Business Started:
    1/1/1938
    Business Incorporated:
    1/21/2004
    Accredited Since:
    1/7/2016
    Type of Entity:
    Corporation
    Alternate Business Name
    • White Chevrolet Cadillac
    • White Chrysler Jeep Dodge, LLC
    • White Ford
    Contact Information

    Principal

    • Mr. Lawrence White, General Manager

    Customer Contact

    • Ms. Wilma A. White, President
    • Mr. William V. White III, Vice President
    • Mr. R. Lawrence White, Secretary
    • Mr. Lawrence White, General Manager
    Additional Contact Information

    Fax Numbers

    • (252) 535-2405
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I put my special order Mustang in their shop for an intermittent starting problem. They opened a ticket with ***** The service manager said **** told them to replace the fuel pump. Over $1000 and this did not fix the problem. He then said **** suggested wiping the on board computer and reinstalling the software. This too did not correct the problem. After almost 90 days in the shop I finally had to demand the vehicle be returned to me. When I picked up the vehicle, they had put **** miles on the vehicle that before only had **** miles on it. I later learned the service manager was driving my vehicle as if it was his own. The owners refused to discuss the issue with me. The vehicle was abused and my collectable Mustang is of no value to me for what I purchased it to do.The new COP refuses to prosecute. The Sheriff refuses to prosecute. The ** refuses to prosecute. No local lawyer will take a case against White Motors. This is a systemic problem in this area because the judicial system is in bed with the owners of this business. White Motors uses software the is pre ****. This allows them to use terms like "suspected" and "possible" to justify over charging for repairs that are not required. White Motors is a problem. But they are being allowed to bilk customers because our judicial system in this county turns a blind eye ---- unless it is a citizen. They know how to prosecute if it's against you and I. They should be forced to upgrade their software to include actual data. It the component is "suspected" to be bad, then provide data to support the claim. Driving my vehicle the equivalent of across the U.S. for "suspected" problem that is scientifically impossible is called "unauthorized use of a motor propelled conveyance" is a criminal violation that should and must be enforced
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rachel G

    5 stars

    04/02/2024

    I am writing to express my utmost satisfaction with the outstanding service I received at White Motors in **************, **. From start to finish, my experience with this establishment exceeded all expectations, and I am compelled to share my positive feedback.First , the professionalism and friendliness of the staff at White Motors were exemplary. From the moment I walked through the door, I was greeted warmly and made to feel valued as a customer. The team members demonstrated genuine concern for my vehicle's needs and took the time to thoroughly explain the repairs required.Furthermore, the quality of service provided by White Motors was truly exceptional. Not only did they diagnose and address the issues with my vehicle efficiently, but they also went above and beyond to ensure that the job was done right the first time. I was particularly impressed by their attention to detail and commitment to delivering results that exceeded my expectations.In addition to the top-notch service, I was pleasanlty surprised by the fair pricing offered by White Motors. As someone who values transparency and honesty in business transactions, I appreciated that the cost of repairs was clearly outlined upfront, with no hidden fees or unexpected charges. Perhaps most importantly, White Motors delivered on their promise to fix my vehicle within the specified timeframe. As a result, I was able to get back on the road with confidence, knowing that my vehicle had been serviced by skilled professionals.In conclusion, my experience with White Motors in **************, **, was nothing short of exceptional. From the excellent customer service to the fair pricing and timely repairs, every aspect of my interaction with this establishment exceeded my expectations. I wholeheartedly recommend White Motors to anyone in need of automotive services, and I am confident that they will continue to uphold their reputation for excellence in the future.Sincerely,*************************

    White Motors Response

    04/03/2024

    Thank you for the kind words and great review.

    Local BBB

    BBB of Eastern Carolinas

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