Customer ReviewsforWhite Motors

I am writing to express my utmost satisfaction with the outstanding service I received at White Motors in **************, **. From start to finish, my experience with this establishment exceeded all expectations, and I am compelled to share my positive feedback.First , the professionalism and friendliness of the staff at White Motors were exemplary. From the moment I walked through the door, I was greeted warmly and made to feel valued as a customer. The team members demonstrated genuine concern for my vehicle's needs and took the time to thoroughly explain the repairs required.Furthermore, the quality of service provided by White Motors was truly exceptional. Not only did they diagnose and address the issues with my vehicle efficiently, but they also went above and beyond to ensure that the job was done right the first time. I was particularly impressed by their attention to detail and commitment to delivering results that exceeded my expectations.In addition to the top-notch service, I was pleasanlty surprised by the fair pricing offered by White Motors. As someone who values transparency and honesty in business transactions, I appreciated that the cost of repairs was clearly outlined upfront, with no hidden fees or unexpected charges. Perhaps most importantly, White Motors delivered on their promise to fix my vehicle within the specified timeframe. As a result, I was able to get back on the road with confidence, knowing that my vehicle had been serviced by skilled professionals.In conclusion, my experience with White Motors in **************, **, was nothing short of exceptional. From the excellent customer service to the fair pricing and timely repairs, every aspect of my interaction with this establishment exceeded my expectations. I wholeheartedly recommend White Motors to anyone in need of automotive services, and I am confident that they will continue to uphold their reputation for excellence in the future.Sincerely,*************************

Thank you for the kind words and great review.

If I could give zero stars, I would! I have never in my life had such a horrible experience. I took my vehicle to the dealership for service. I initially went in to get my check engine light checked and issue resolved. They contacted me after a full day diagnostic to inform me that I needed new spark plugs and a fuel injection treatment. The next day, they called and stated that "there are some loose wires (unknown wire name/type, never stated or confirmed) that they will repair "at no cost"". I had to call them around 4:30 for an update on my vehicle whereas the service lady stated that she was writing me a quote and there was ALOT that needed to be repaired.Long story short, I went to pick up my vehicle and my perfectly running SUV was shaking uncontrollably and would barely switch gears and pick up speed. The check engine light blinking and I barely made it home. I called the service rep ****** immediately and asked her why my vehicle was no longer running properly, she stated that she did not know but she that she told me that I would need to get those things on the quote she gave me fixed($6000+ quote btw). She said that it could have started happening during the test drive. (A Lie) Frustrated and upset, I found a mechanic shop the very next morning who ensured me that he would get to the problem of what they had did, he found that "wires" had been played with as if someone tried to do something to fix them. He also was sure that my issue had NOTHING to do with any of those things they listed on that quote, but was with the fuel harness (which **** obviously had been messing around with), he identified and fixed the problem, solved the check engine light, and had my vehicle driving perfectly in less than 24 hours and at a quarter of the cost that White Ford charged me to s**** my vehicle up! I thought I was in the best hands by going directly to the dealership, but I was truly screwed over with no apology or accountability.

Thank you for reaching out to us. The vehicle was not running perfectly when it arrived at all, and we told the customer from the beginning of the conversation that the tune up was a starting point because it had the original plugs in it and the only codes that were stored in the vehicle's computer for misfire and running rich. After we did the tune up, I had technicians fix the two wires on top going to the fuel injector harness and the O2 sensor harness because he missed them during his inspection, so we repaired them as a courtesy. (It was literally 2 wires that he repaired and heat shrinked). Three technicians looked at this vehicle along with the service manager, and the engine oil was low and the oil was blowing through the turbocharger because the seals were bad and also pushing it through the air intake system back into the air cleaner.(this was like this before we ever worked on the vehicle) Also, the power steering rack was bad and needed to be replaced. So the service writer provided the customer with a quote for all the repairs and told her what kind of symptoms could be caused by the turbocharger. After the customer left, she called the service writer and said it seemed to have a lack of power, which the service writer explained to her could be caused by the failed turbocharger. She never asked us to look at it again or do anything else to the vehicle. She also just purchased this vehicle from someone else and told the service writer she knew it had problems and she was going to try and fix things little at a time. So the seller may have "patched" it, whatever they did, but it has nothing to do with White Motors, we are here to help however we can. The service writer spent a good amount of time going over each thing with her in the waiting room as well. We will reach back out to *********************** but we are all at a loss for words on how we tried so hard to help and now we have turned into the bad guys.

I honestly have no idea how this place is even still in business, the way they treat potential customers, or just people in general. After reading complaints and reviews from others, it became obvious very quickly to me that my experience is only one of MANY, and this is simply the way they operate at this place.I was trying to purchase a vehicle, and give this company over 20k of my heart-earned money. For 3 days I tried getting somebody to talk to me about this particular vehicle. I sent multiple emails, leaving my phone number in all of them, saying they're welcome to email, call, text...whatever works best for them. Nothing. I FINALLY get an email this morning from ***************************, which appeared to be a generic email that's sent out to any potential customers who have shown interest in any vehicles there. The email simply stated that if I was too busy to come by their dealership for a test drive, that they'd bring it to ME, so long as I lived within 70 miles of there. That's it. But, at least there was a name attached to the email, so now I had someone to ask for when I called...M i k e P e t e r s ********* he answered, he informed me that the vehicle I've been trying to talk to someone about was sold TWO DAYS AGO!! Then told me that he sent me an email this morning telling me so. I reminded him of the ACTUAL email that was sent to me, and that it said nothing about the car being sold. He literally sat there and ARGUED with me, calling me a liar, saying and repeating several times that he DID send an email telling me it was sold already. I'll repeat that, HE SAT THERE AND ARGUED WITH THE GUY TRYING TO GIVE HIM OVER 20 GRAND FOR A VEHICLE! Do I really need to say anything else?? Here's a tip ****, if you're gonna work in sales, don't be a douche to people trying to give their money to you. And definitely don't call them a liar and argue with them. Seriously man, you shouldn't be working with the public. It blows my mind that this was a grown man.

****,  We are truly sorry the ***** got sold prior to you being able to get to the dealership.  Regrets.