ComplaintsforWhite Motors

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I put my special order Mustang in their shop for an intermittent starting problem. They opened a ticket with ***** The service manager said **** told them to replace the fuel pump. Over $1000 and this did not fix the problem. He then said **** suggested wiping the on board computer and reinstalling the software. This too did not correct the problem. After almost 90 days in the shop I finally had to demand the vehicle be returned to me. When I picked up the vehicle, they had put **** miles on the vehicle that before only had **** miles on it. I later learned the service manager was driving my vehicle as if it was his own. The owners refused to discuss the issue with me. The vehicle was abused and my collectable Mustang is of no value to me for what I purchased it to do.The new COP refuses to prosecute. The Sheriff refuses to prosecute. The ** refuses to prosecute. No local lawyer will take a case against White Motors. This is a systemic problem in this area because the judicial system is in bed with the owners of this business. White Motors uses software the is pre ****. This allows them to use terms like "suspected" and "possible" to justify over charging for repairs that are not required. White Motors is a problem. But they are being allowed to bilk customers because our judicial system in this county turns a blind eye ---- unless it is a citizen. They know how to prosecute if it's against you and I. They should be forced to upgrade their software to include actual data. It the component is "suspected" to be bad, then provide data to support the claim. Driving my vehicle the equivalent of across the U.S. for "suspected" problem that is scientifically impossible is called "unauthorized use of a motor propelled conveyance" is a criminal violation that should and must be enforced

  

  Business response

  12/18/2023

  all of this was handled with ************ legal counsel from the records on file. 

  Customer response

  01/05/2024

   
  Complaint: 21002854
  
  I am rejecting this response because:

   

  The business didn't resolve it through legal counsel as we did not agree on the settlement agreement. The issue still has yet to be resolved.
  

  
  
  Sincerely,
  
  ***********************

  

  Business response

  01/08/2024

  We are sorry you feel this way

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a car from white motors ************** *** 3 months after having it had motor recall factory warranty covered then the transmission got replaced under warranty.. the car has been in the shop for almost 6 months they called and said the a.c don't work but everything worked fine when it went in to the shop a.c worked fine heat radio all the components inside worked just fine now they said a.c don't work the compressor needed replaced and now they want to charge money to fix it but I believe they are the ones that broke it while they replaced the motor and transmission the a.c worked just fine no issues at all with it before it went in to the shop. I have called several times to discuss this matter with the management I get told manager is not around he is in a meeting or not available i also asked for a owner to call me about this matter no call backs I keep getting the run around

  

  Business response

  08/10/2023

  We have no records of a vehicle under the name of ************ being in the shop

  Customer response

  08/10/2023

   
  Complaint: 20439423
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer response

  08/11/2023

  That is a lie. There is a car in that shop with my name on it I can provide all information needed I have proof since white motors what's to lie i will be contacting news station about this issue.. that car in white motors shop is in my name it was purchased from white motors my name is on the loan my name is on the registration my name is on the property tax.. good luck on trying to cover up this lie a copy of this conversation with be sent to the media asap

  

  Business response

  08/21/2023

  I will have the team look into the ** issue and reach out to ***** Normally a transmission repair is not related to an ** issue.

  Customer response

  08/22/2023

   
  Complaint: 20439423
  
  I am rejecting this response because: the motor has been replaced as well as the transmission replaced. I want the car back in working order like it should be no charge the car has been in the shop way to long. I will not be satisfied until that happens.. white motors has had possession of the car since April its now August about to be September. It's been way to long. We will never do business at whites ever again just want to get the car back in working order with nothing broke with no charge
  
  Sincerely,
  
  *********************

  

  Business response

  08/28/2023

  We understand

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  At this time last year, I took my van to white motors to be fixed and at that time paid in full $1100 which was the price quoted to me for total repairs. It is now a year later, and my van is still inoperable. I have been more than understanding even visited only to find the van still sitting in the exact place it has been for the year. I would like my money fully refunded and to take my van somewhere else to be fixed.

  

  Business response

  08/01/2022

  ******  Thank you for bringing this to my attention.  Let me find out all the details and we will be back in touch.

  Customer response

  08/01/2022

  
  Complaint: ********
  
  I am rejecting this response because: It has already been a year and we have called and came to the dealership many times to try and resolve this matter. we need action and at this point we want a refund.
  
  Sincerely,
  
  ***** *********

  

  Business response

  08/08/2022

  I needed a good phone number.  Which we now have.  The customer that filed the complaint had never been here before, that is why we could not find anything on her in our system.  Come to find out she was doing this for someone else.  Either way I believe that things are worked out. 

  
  
  

• Initial Complaint

  12/02/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Took vehicle to white motors on 11/2/21 for a recall and a roaring noise from front drive wheel. They stated that the drive axle was bad son I ok'd the repair which they claimed also required a wheel alignment. Total charge was 850.01 which my fiance paid with my credit card. (I was in hospital on 11/3/21 and couldn't walk or drive) She pulled out of lot and started home and once you hit 25mph the roaring starts. She brought vehicle home . The service manager then told me it "sounded like wheel bearings" and thats when we started arguing since they charged me for axle shaft which wasn't the problem. was able to take it back on 11/18/21 and left vehicle . Get a call hours later and then was told the wheel bearings are ok but it might be the transmission. They apparently just guess . I had also asked for the old axle but they couldn't produce it. Took vehicle home and that is where it sits. See copy of back and forth email- just a runaround!!

  

  Business response

  12/02/2021

  Business Response /* (1000, 5, 2021/12/02) */ Thank you for bringing this to our attention. I will look into the details and we will reach out to you asap. As far as the old axle goes, we do not keep old parts because of the amount of space that would be needed to keep every part that we replace daily for costumers. If the parts are able to be recycled they are, if not we just trash them. Hope that makes sense. Consumer Response /* (3000, 7, 2021/12/03) */ My truck is still broken , they didin't make the repair that they charged me 850.01 . This is either gross incompetence or outright fraud!! Just received yet another email where they just pass the buck and delay doing the right thing. They took advantage of the fact that I was in the hospital and I had to send someone to get the vehicle for me. Business Response /* (4000, 13, 2021/12/14) */ I will have our service manager reach out to you to take a look at your problem. Consumer Response /* (3000, 20, 2021/12/22) */ I waited for them to contact me like your letter stated from them. THEY NEVER CALLED, EMAILED OR ANYTHING!! Totally blown off. I waited a week that is why I didn't reply to your last update . They know they screwed up. They have incompetent repair people and no direction . Business Response /* (4000, 22, 2021/12/22) */ Attached are the quotes for your vehicles issues along with the only repairs that were approved. After reviewing all the records it appears that the axel shafts assembly and seals were the only items that were approved to be repaired. The water pump which appears to need to be replaced was not approved nor was the work preformed. Kindly verify the phone number of 252 370 2025 is correct (The consumer indicated he/she DID NOT accept the response from the business.) They misdiagnosed the problem and they expect me to pay for their incompetence. They mis diagnosed the water pump and a couple of gaskets, luckily I didn't approve repairs that have NOTHING TO DO WITH THE DRIVETRAIN NOISE OR I WOULD HAVE BEEN OUT &1700.00. Water pump was checked by a competent mechanic and he laughed at ford.

• Initial Complaint

  11/16/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sent truck for repair after telling them twice what I thought was wrong with it. In short, truck was misdiagnosed by them to need engine replacement. I spoke to **** (Service Manager) and ***** (****'s manager). I repaired truck myself with a 150.00 part (which was what I thought was wrong with it). Had I had no mechanical wisdom the truck would have been scrapped over a 150.00 part. White's did refund the payment I made to them (360.00). But I am still out 225.00 (minimum) because of tow bill (I would not have had but for their wrong diagnosis) and and oil change because they diluted my synthetic oil with their synthetic-blend oil and overfilling my crankcase. I have taken two trucks to them in 16 years and in both instances they recommended replacing the engines when it was unnecessary in either. I just wonder how many vehicles have been sent to scrap yard because of their practices. There are much more honest ways of selling new vehicles (in my opinion). I have no way of uploading the supporting documents. **** (the service manager has seen them) but their R/O number is *********.

  

  Business response

  12/02/2021

  Business Response /* (1000, 5, 2021/11/16) */ Dear ******, I have looked into your issue and can you kindly provide the tow trucks drivers information. I will contact them to see if they are willing to offer you a refund on your tow. Let me assure you that we do not recommend an engine a customer unless the technician feels it is necessary. Being the fact that we are a new car franchise we typically do not try and piece together an engine due to the risk of not knowing how long it may or may not last. I trust this makes sense. Again if you can kindly provide me the tow truck drivers information I will attempt to see what they may be willing to do for you. I cant promise since we do not own and operate the tow service that provided you the service but I will try. Consumer Response /* (3000, 7, 2021/11/16) */ This is laughable. Why would the tow company even remotely consider refunding a tow bill for a misdiagnosis by YOUR (White's) technician. But since you asked, it was towed by *************************** (************) from White's to my house on 10/28/21. Your technician did recommend engine replacement on his R/O report *********. **** did inspect the truck the very next week and started it up himself. You can check YOUR records for the 1st truck White's recommended engine replacement on several years ago. Trying to shift blame and responsibility to the tow company is laughable. You have the records (of which I have a copy). I assume you are not willing to deal with polluting my synthetic oil with your unneeded synthetic blend. Should you desire, I will drive the truck to White's again if you would like to inspect it (you have the s/n as well as the mileage on your report). I do understand your apparent disregard of ****'s inspection of the truck as he (though your service manager) seems to have very little mechanical knowledge. So, in short answer, yes your technician DID recommend engine replacement on a truck that he could not start (per YOUR report) but was repaired with a 150.00 part. This is not a tow company problem but a WHTIE MOTOR PROBLEM! . . . Business Response /* (4000, 9, 2021/11/17) */ We will reach out to *** tow service and see if they are willing to issue a refund

• Initial Complaint

  06/02/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My car has a recall and I took it to the dealership this morning to get it fixed and I waited for 40 mins for them to tell me they sold my part to someone else and it will be Monday or Tuesday before they could call me

  

  Business response

  07/26/2021

  Business Response /* (1000, 17, 2021/07/15) */ As soon as the part is available from GM her recall will be repaired.

• Initial Complaint

  05/24/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Took my vehicle to White's around 5/5/21 assuming I had a electrical issue, which they callback saying same thing, gave me price between $3000to $4000 to fix issue only to later determine that that wasn't the issue & now stating no electrical issue but it's the reluctant wheel in crankshaft & now I need a motor $8900 that didn't require the vehicle being torn apart so now I have a $1600 bill & a vehicle that's not drivable now but I drove there & a additional charge for them to assemble the vehicle back together all because of a misdiagnosis on there behalf. Did speak with another licensed mechanic that stated a diagnostic could've been made without dissembling my vehicle to determine the reluctant wheel is bad, spoke with Service Manager who advise she had unanswered questions about my ticket & would call me back today 5/24/21 by 12 pm ..haven't heard nothing my car had been there nearly a month

  

  Business response

  07/13/2021

  Business Response /* (1000, 15, 2021/07/01) */ Contact Name and Title: Mr. White Dealer Contact Phone: ********** Contact Email: *************** ********* ****** brought her vehicle to Whites Chevrolet for an issue that she had prior to bringing it to us. She had previously had the crank sensor replaced. After doing an inspection on her vehicle General Motors recommended that we check for possible movement in the crankshaft per GM bulletin ********. This was determined due to her complaint and the codes that were set in the vehicles computer system. In addition to the diagnostic of the movement in the crankshaft, we repaired the wiring harness to the crankshaft position sensor. We assume that this damage came from the previous repair that was preformed by another shop. After the dealership preformed the GM bulletin ******** the mechanic found movement in the crank relucnctor. The mechanic attempted to use a bore scope to preform a visual inspection of this but was not successful. He tried to do this to save Mr. ****** money. The only way to make sure that we properly diagnosed the crank was to disassemble the engine down to the crankshaft. Once the mechanic knew the full damage of the engine, we advised Ms. ****** she needed an engine. Whites Chevrolet had nothing to do with damaging the engine nor any previous repairs. Whites Chevrolet's service manager offered to only charge Mrs. ****** for the diagnostic and the disassembly of her engine . Kindly advise us of how we should proceed with the repair and the charges due.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩