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          Duda Energy, LLC has 1 locations, listed below.

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            Business ProfileforDuda Energy, LLC

            Diesel Fuel
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.6/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/3/2010

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            Product or Service Offered: online sale of Alternative energy supplies for do-it-yourself users, biodiesel, filtering, solenoid valves, solar water heaters, heat exchangers, chemicals

            Business Details

            BBB File Opened:
            1/25/2010
            Years in Business:
            16
            Business Started:
            4/1/2007
            Business Started Locally:
            4/1/2008
            Business Incorporated:
            10/2/2008
            Accredited Since:
            2/3/2010
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 AM
            T:
            9:00 AM - 5:00 AM
            W:
            9:00 AM - 5:00 AM
            Th:
            9:00 AM - 5:00 AM
            F:
            9:00 AM - 5:00 AM
            Business Management
            • Mr. Brian Duda, Owner
            Contact Information

            Principal

            • Mr. Brian Duda, Owner

            Customer Contact

            • Mr. Brian Duda, Owner
            Additional Contact Information

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/18/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I placed an order with Duda energy on May 4th, 2021 for sodium hydroxide. As of today May 17th I still have not received my order. I have reached out to them several times and got the same response every time, "fedex will deliver it tomorrow." So today I requested a refund and they told me when they receive the item back they will issue me a refund. I can't even get the item from fedex how will they get it back from fedex. so I'm now out of $136.40 and they won't even send another one in it's place.
            Read More

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Eric R

            02/28/2024

            Purchased a waste oil pump from Duda diesel that was damaged and would not pump waste oil like described. The pump was very poorly built overseas, had I known before purchasing I never would have. After emailing back and forth I was told return shipping would be attained if I had the original box, which I didn't have because it was taken to recycling after purchasing. I emailed pictures and videos of the damage and the pump not working and told I would have to pay for return shipping to get a new pump, I don't want to pay for return shipping on a product that does not work and will not do what it says it will do. Very poorly managed company, I have waiting a couple weeks for a reply email on why I should pay for return shipping with no response back.

            Duda Energy, LLC Response

            02/29/2024

            We sincerely apologize for the inconvenience you've experienced with the waste oil pump you purchased from us. Your feedback is invaluable to us, and we're deeply sorry that the product didn't meet your expectations upon arrival.We understand your frustration regarding the return process, and we want to address your concerns. While the original packaging is not mandatory for the return, it helps us facilitate the process, especially when filing claims with the carrier. Unfortunately, without proof of the packaging being damaged upon delivery, we encounter challenges in pursuing a claim with the carrier.Despite this, we are committed to ensuring your satisfaction with our products. If you're willing to return the pump to us, we will promptly process a replacement for you. Our team will thoroughly inspect the returned item to prevent any future issues.Additionally, we deeply regret any delays in our communication with you. We're actively working to improve our response times to prevent such delays from occurring in the future.Please feel free to reach out to us directly at ************ to discuss this matter further or if you have any additional concerns. Your satisfaction is our top priority, and we're dedicated to resolving this issue to your satisfaction.Once again, we apologize for the inconvenience, and we appreciate your patience and understanding.

            Local BBB

            BBB serving North Alabama

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