Business ProfileforFAO Schwarz

So disappointed with their customer service. I have called, reached out through multiple different social media accounts of theirs, and filled out their contact us form from their website and have still not been able to have my issue resolved. When you fill out the form on their website, it says you can expect to hear back within 2 to 3 business days. I filled out this form five separate times and only the first time did I ever receive a response. For Christmas I purchased the kids electric guitar with amplifier for my son. He absolutely loved the thing. He took such good care of it. He always made sure to return it to his case, he never left it lying around on the ground, he cherished this guitar. One day he was going to plug the amplifier into the guitar when the housing around the plug just fell off in his hands. So now hes unable to plug the amplifier in which is obviously the whole point of the guitar. You need it in order for the guitar to sound the way its meant to.The first response that I got from them was that they would replace the item, but that they were currently out of stock of the item and that they would place me on the waitlist. The item was still for sale on their website, so Im not sure how they were out of stock.With what I know now Im assuming that was just a ploy to get me to go away. I have since tried to follow up probably around seven times and have not received one response.I really dont know what else I can do but this guitar cost me $170 so it absolutely shouldve lasted longer than 2 1/2 weeks. cant believe how little these people care for their customers. Would definitely recommend purchasing elsewhere. There will be an issue and you wont get any response from them.