We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Toys

FAO Schwarz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toys.

Reviews

This profile includes reviews for FAO Schwarz's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FAO Schwarz has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 3 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • YY L

      Date: 10/11/2024

      I visited the Jellycat store at the FAO Schwarz store in ******** yesterday morning. I bought two pancake amuseables and one waffle amuseable, but my shopping experience was completely ruined by the salesperson with rainbow watch strap. This salesperson insisted that only two amuseables could be "cooked" and flat-out refused to do the third. When I tried to at least take a photo, she rudely refused, adding to the frustration.I heard from my friends that some of them bought three or even five amuseables and each amuseable was "cooked". I felt treated differently, which made me feel like my time and money were not worth it.This kind of behavior is unacceptable, especially in a store known for bringing joy to customers. ******* dismissive and unfriendly attitude left a terrible impression. I hope management addresses this issue to ensure no other customers have to deal with such disappointing service.

    • Mikaela S

      Date: 04/16/2023

      So disappointed with their customer service. I have called, reached out through multiple different social media accounts of theirs, and filled out their contact us form from their website and have still not been able to have my issue resolved. When you fill out the form on their website, it says you can expect to hear back within 2 to 3 business days. I filled out this form five separate times and only the first time did I ever receive a response. For Christmas I purchased the kids electric guitar with amplifier for my son. He absolutely loved the thing. He took such good care of it. He always made sure to return it to his case, he never left it lying around on the ground, he cherished this guitar. One day he was going to plug the amplifier into the guitar when the housing around the plug just fell off in his hands. So now hes unable to plug the amplifier in which is obviously the whole point of the guitar. You need it in order for the guitar to sound the way its meant to.The first response that I got from them was that they would replace the item, but that they were currently out of stock of the item and that they would place me on the waitlist. The item was still for sale on their website, so Im not sure how they were out of stock.With what I know now Im assuming that was just a ploy to get me to go away. I have since tried to follow up probably around seven times and have not received one response.I really dont know what else I can do but this guitar cost me $170 so it absolutely shouldve lasted longer than 2 1/2 weeks. cant believe how little these people care for their customers. Would definitely recommend purchasing elsewhere. There will be an issue and you wont get any response from them.

    • Romaine S.

      Date: 01/14/2023

      This store is terrible. I am 70 years old and got taken advantage of. I saw a demo in the store selling the Zorbi when everyone left I asked if this was appropriate for a 10 year old and was told yes. It was done all with magnets. Well that was not true. It is used with a very thin string and almost impossible to use. So I have emailed on 12/19, 12/21, 12/28 and 1/5. I emailed everything I was asked to do twice and to date have not heard from them telling me what they plan to do. I am asking for a refund the purchase price plus tax. I have asked for the phone number so I can call and speak directly with a person rather then keep on emailing and getting no where. I cannot believe a store with such a good reputation would allow a customer to be taken advantage of just to sell an item that just does not work. I live in ** and was on a bus trip to the city just for the day.

    FAO Schwarz is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.