BBB Business Review

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This business is not BBB accredited.

Diamond Traces

Phone: (212) 372-7750 Fax: (877) 277-6619 View Additional Phone Numbers   http://stores.ebay.com/Diamond-Traces-Inc View Additional Web Addresses


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Description

We carry large selection of engagement rings in many different design, wedding rings, wedding bands, stud earrings, certified diamonds, clarity enhanced diamonds and fancy color diamonds. All of our jewelries available in 14k gold, 18k gold and platinum.


All of our items will have be shipped free
Additional to that we offer Free shipping, 30-Day Money-Back Guarantee, Free Jewelry Engraving, Free Jewelry Box, Lifetime Upgrade, Free Certificate Of Authenticity, Jewelry Warranty and Jewelry Customizing Service.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Diamond Traces include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Diamond Traces
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 19, 2012 Business started: 12/05/2005 in NY Business incorporated 12/02/2005 in NY
Type of Entity

Corporation

Contact Information
Principal: Mr. Liron Dostov, Manager
Business Category

JEWELERS-RETAIL JEWELRY DESIGNERS JEWELRY MANUFACTURERS DIAMONDS

Products & Services

Diamond Traces sells the following brand(s): Clarity Enhanced Diamonds, Feather Filling Diamonds, GIA Certified Diamonds, Halo Engagements Rings, Micro Pave Rings, Vintage Engagement Rings

Diamond Traces offers the following product(s): Black Diamonds, Diamond Engagement Rings, Diamond Pendants, Diamond Stud Earrings, Fancy Color Diamonds, Wedding Bands

Method(s) of Payment
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as PayPal, Google Checkout, certified checks and money orders, wire transfers, and personal checks
Refund and Exchange Policy
We want you to be sure that what you bought is exactly what you want. Our 30-day return policy gives you plenty of time to gather opinions from friends and family about your purchase and make sure you made the right decision. If for any reason you are not satisfied you can return your item in its original condition, within 30 days of the date of shipment for a refund or an exchange.

We do NOT refund:
- Customs Taxes & Duties on return international shipments.
- Custom designed jewelry (special order) that we altered or personally made according to a client’s designs.
- Color Enhanced Diamonds custom-made by Color Process upon a client’s request.

A 15% restocking fee may be charged on:
- Eternity bands and tension rings that cannot be resized and must be completely remanufactured.
- Engraved or Laser Inscription items that we personally engraved according to a client’s request.

Alternate Business Names
Osto Trading
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.