Business ProfileforRebag

This is in regards to order ********. I made a trade agreement with Rebag in which I sent them a ***** ******* *******, a Louis ******* wristlet, and a Prade *******, and in exchange, I was supposed to receive a ************************************* ******* and some 100 in credit from not using all of what my 3 bags were worth. I made this transaction on 3/28 and sent rebag my items the morning after on 3/29. After that weekend had passed, I received an update that Rebag received my items. Initially, I thought all had been accepted, just the 100 or so extra in credit was subtracted, which was fine with me, I just wanted the Louboutin. However, after a couple days had passed, Rebag tells me that they cant accept my Prada (reason unknown because I know its authentic, I bought from therealreal which authenticates their items), nor would they accept my Louis ******* because allegedly it had a hole in the zipper, which is fine, I dont agree with this assessment, but Im not heartbroken since I SHOULD receive my 3 items back. The last I heard from them was a week ago today, just confirming the cancellation, and now I have tried to chat them on their website and send an email asking when I can receive back my 3 items. I am being ignored. I want nothing extra. After this, I plan to close my account and only use other consignment business because this has been the worst first experience Ive ever had with a business, and Im a very avid shopping consumer. I want my 3 items back as soon as possible; they were not accepted and are rightfully mine.