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          Find a Location

          Keeps has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Keeps

              183 Madison Avenue, 6th floor (entrance 40 E 34th) New York, NY 10016

              BBB Accredited Business

            • Keeps

              29 W 30th St 4th Fl New York, NY 10001

              BBB Accredited Business

            Business ProfileKeeps

            Hair Replacement
            Multi Location Business
            BBB accredited business

            Contact Information

            183 Madison Avenue, 6th floor (entrance 40 E 34th)

            New York, NY 10016

            Visit Website
            (833) 745-3377

            Want a quote from this business?

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            Customer Reviews

            1.12/5

            Average of 68 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            68 complaints closed in last 3 years

            18 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/16/2018

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Keeps offers access to medical hair loss/hair thinning solutions.

            Business Details

            This is a multi-location business.

            Find a Location

            Keeps has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Keeps

                183 Madison Avenue, 6th floor (entrance 40 E 34th) New York, NY 10016

                BBB Accredited Business

              • Keeps

                29 W 30th St 4th Fl New York, NY 10001

                BBB Accredited Business
              Location of This Business
              183 Madison Avenue, 6th floor (entrance 40 E 34th), New York, NY 10016
              BBB File Opened:
              5/4/2018
              Years in Business:
              7
              Business Started:
              8/29/2016
              Business Incorporated:
              8/29/2016
              Accredited Since:
              5/16/2018
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Thirty Madison, Inc.
              Business Management
              • Mr. Demetri Karagas, Co-Founder/President
              • Mr. Steven Gutentag, Co-Founder/CEO
              Contact Information

              Principal

              • Mr. Demetri Karagas, Co-Founder/President
              • Mr. Steven Gutentag, Co-Founder/CEO

              Customer Contact

              • Mr. Demetri Karagas, Co-Founder/President
              Additional Contact Information
              Read More Business Details and See Alerts

              Customer Complaints

              68 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/12/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I purchased a product on MARCH 29TH.. ITS BEEN ALMOST 3 WEEKS NOW AND IVE BEEN LIED TO NUMEROUS TIMES BY THEIR OWN EMPLOYEES AS TO WHEN ID RECEIVE THE PRODUCT... IT WENT FROM 3 DAYS TO 5 DAYS.. THEY told me so many different lies.. BASICLY TOOK MY MONEY AND I DO NOT HAVE Nothing IN RETURN... NEVER RECEIVED THE PRODUCT THE PRODUCT WAS NEVER SHIPPED ... ALL I HAVE IS PROOF OF PURCHASE... THEY NEVER SENT NO TRACKING INFO OR ANYTHING TO LET A PERSON THAT They've JUST BOUGHT A PRODUCT ONLINE.. AT ALL.. I have been robbed .. completely.. its been going on 3 weeks.. and still no shipment. At this point I'll have my credit union FIGHT FOR MY MONEY BACK AND FILE A SMALL CLAIMS LAW SUIT .. PAIN AND SUFFERING .. HAIR FELL OUT WAITING ON THIS COMPANY WHICH CAUSED EMOTIONAL DISTRESS... BOTTOM LINE..
              Read More
              Read 67 More Complaints

              Customer Reviews

              68 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Al C

              04/11/2024

              0 stars! What a horrible experience the 1st time they received my prescription and this year, one year latter when my refills ran out. For whatever reason the pharmacy they use, **************, would not accept the prescription sent by my hair doctor., who is one of the most accredited hair doctors in NewEngland. I was without my prescription for over 4 weeks, making multiple calls to keeps and my hair doctor to resend the prescription. After 4 weeks I cancelled my prescription and had my hair doctor call in the prescription to ********* who had my pills ready the day after receiving the prescription. I strongly recommend you avoid Keeps and **************.

              Keeps Response

              04/12/2024

              Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care Leadership
              Read 67 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

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