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Find a Location

Choice Home Warranty has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforChoice Home Warranty

    Home Warranty Plans

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Arizona Attorney General Files Consumer Fraud Lawsuit

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

    On October 2, 2019, Arizona Attorney General Mark Brnovich announced his office filed a Consumer Fraud lawsuit against Choice Home Warranty for allegedly making false promises to consumers who purchased a home warranty policy. The lawsuit alleges Choice Home Warranty collected millions from Arizona consumers, but used contract exclusions, payment caps, and bad-faith refusals to avoid paying for repairs. 

    The State's lawsuit seeks consumer restitution, up to $10,000 in civil penalties for each violation of the Arizona Consumer Fraud Act, injunctive relief, and attorney's fees and costs.

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 4,456 Customer Reviews

    Customer Complaints

    11,884 complaints closed in last 3 years

    4,663 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Choice Home Warranty is a service contract that covers the repair or replacement of frequently occurring breakdowns of home system components and appliances.
     

    Business Details

    Location of This Business
    2147 State Route 27 Fl 4, Edison, NJ 08817-3365
    BBB File Opened:
    5/19/2009
    Years in Business:
    14
    Business Started:
    5/28/2009
    Business Incorporated:
    5/28/2009
    Type of Entity:
    Corporation
    Alternate Business Name
    • Home Warranty Administrators
    • CHW Group, Inc.
    Related Businesses
    Business Management
    • Mr. James E. Mostofi, CEO
    • Mr. Brian Tretter, General Counsel
    Contact Information

    Principal

    • Mr. James E. Mostofi, CEO

    Customer Contact

    • Mr. Brian Tretter, General Counsel
    Additional Contact Information

    Fax Numbers

    • (732) 520-6461
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Purchasing home warranties

    Customer Complaints

    11,884 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/20/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Cancellation of warranty contract number ********* * This contract term is for 42 months from 01/08/2024 to 07/08/2027 and has been prepaid in full at $ 1530. After choice home warranty denied my 1st claim under this contract terms for whatever reasons/justifications and after reading all the complaints on BBB, I decided to cancel the contract to avoid more frustrations/denials. I have tried many times to call their provided numbers and each time they put you on their answering system for their call back and each time when you mentioned about policy cancellation, there you go again on their answering system. This has gone on for almost 2 weeks without any resolution yet. I am requesting BBB.org to step in so that I get my refund for unused portion of the warranty according to their contract terms as follows: Up to 05/08/2024, 4 months usage equivalent to $ 146 Cancellation administration fees of $ 50 Refund expected: $ 1530-146-50 ==> $ 1334 Recall that CHW has not disbursed any penny related to this contract. Just wondering how this company can operate with impunity, thousands of consumers CANNOT BE WRONG !
    Read More

    Customer Reviews

    4,456 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ernesto N

    1 star

    04/20/2024

    I have been with this company for three to four years. It has been a turmoil to cope or deal with them. They dont have a good communication with the vendors once the vendors perform their work. They dont seem to be on the same page. Recently, a vendor came home. Diagnosis was being given to CHW, and the representative said. I dont need more information. And he wrote something false leading to a denial of the claim. Getting in touch with them is overwhelming. I canceled them.

    Local BBB

    BBB Serving New Jersey

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