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          Choice Home Warranty has 1 locations, listed below.

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            Business ProfileforChoice Home Warranty

            Home Warranty Plans

            Current Alerts For This Business

            Government Action: BBB reports on known government actions involving business’ marketplace conduct::
            Arizona Attorney General Files Consumer Fraud Lawsuit

            The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

            On October 2, 2019, Arizona Attorney General Mark Brnovich announced his office filed a Consumer Fraud lawsuit against Choice Home Warranty for allegedly making false promises to consumers who purchased a home warranty policy. The lawsuit alleges Choice Home Warranty collected millions from Arizona consumers, but used contract exclusions, payment caps, and bad-faith refusals to avoid paying for repairs. 

            The State's lawsuit seeks consumer restitution, up to $10,000 in civil penalties for each violation of the Arizona Consumer Fraud Act, injunctive relief, and attorney's fees and costs.

            At-a-glance

            Customer Reviews

            1.04/5stars

            Average of 4,375 Customer Reviews

            Customer Complaints

            11,809 complaints closed in last 3 years

            4,653 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Choice Home Warranty is a service contract that covers the repair or replacement of frequently occurring breakdowns of home system components and appliances.
             

            Business Details

            BBB File Opened:
            5/19/2009
            Years in Business:
            14
            Business Started:
            5/28/2009
            Business Incorporated:
            5/28/2009
            Type of Entity:
            Corporation
            Alternate Business Name
            • Home Warranty Administrators
            • CHW Group, Inc.
            Related Businesses
            Business Management
            • Mr. James E. Mostofi, CEO
            • Mr. Brian Tretter, General Counsel
            Contact Information

            Principal

            • Mr. James E. Mostofi, CEO

            Customer Contact

            • Mr. Brian Tretter, General Counsel
            Additional Contact Information

            Fax Numbers

            • (732) 520-6461
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Home warranties

            Customer Complaints

            11,809 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/12/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            We filed a claim with CHW that was never resolved and they were unable to assist. Below are the dates and events that occurred on a claim we filed on 1/28 for our dryer not working: - 1/28, our dryer stopped working so we filed a claim. A&E factory services was assigned as the company to fix the dryer. - 2/2, Technician arrived, diagnosed the issue as a belt and thermostat issue and ordered parts - 2/20, Technician came to install parts, dryer still did not work, he ordered a new control panel - 2/27, Technician came back, installed control panel, dryer still did not work so he ordered another control panel - 3/5, Technician never showed up for our appointment. I contacted CHW and they told me the technician closed the order saying that “I had notified him that I was going to use a different vendor.” This was a lie. I was never contacted by the technician and this statement never came from me. The CHW representative said the only thing he could do was reschedule the same company to come out again. I requested a supervisor and they stated the same thing. After reluctantly agreeing, they scheduled the same company to come back, but to have a different technician come and install the part for 3/8. - 3/8, received email that a different technician was scheduled to come install the control panel. He never showed up or contacted me. When I called CHW I found out that he or the company, not sure which closed the order claiming that “I refused service”. Once again, a lie. The only thing CHW representative said he could do is request a new company to come out and start the process all over again. This was unacceptable considering the terrible service I received and the fact that CHW has no effective process to handle technician no shows and lies. Instead, I would have had to continue waiting with no resolution. I spent over 150 dollars at the laundromat because of how long this lingered. I purchased a new dryer on 3/9 for 1200 dollars.
            Read More

            Customer Reviews

            4,375 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ivan M

            03/11/2024

            This Company is a scam. I had 3 claims in the last two years only 1 has been resolved the other it took them so long to send someone out that i had pay somebody else to come fix it and not only that but the people they send are so bad that they never fix anything right away because they don't know what they're doing. my most recent claim my pool pump quit working I've been waiting for seven days for them to get someone here and these techs tend to cancel on you the day they're supposed to show up. steer clear from this company.

            Local BBB

            BBB Serving New Jersey

            BBB Reports On

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