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          Appliance Master, Inc. has 1 locations, listed below.

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            Business ProfileforAppliance Master, Inc.

            Major Appliance Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/24/2010

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers all major appliance repair services.

            Business Details

            BBB File Opened:
            3/26/1987
            Years in Business:
            41
            Business Started:
            1/1/1983
            Business Started Locally:
            1/1/1983
            Business Incorporated:
            6/16/1983
            Accredited Since:
            8/24/2010
            Type of Entity:
            Corporation
            Business Management
            • Mr. William Cummins, President
            • Customer Service, Customer Service Representative
            Contact Information

            Principal

            • Mr. William Cummins, President

            Customer Contact

            • Customer Service, Customer Service Representative
            Additional Contact Information

            Fax Numbers

            • (908) 450-1126
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/13/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            In Mid August I contacted Appliance Master to request a service call because the Intake/drain light was flashing on our dishwasher. they recommended a replacement for a "circulation pump, filter and seal". at the cost of $1023.00 dollars. We agreed to replace and paid half. 9/28/21 - **** returns on 9/28/21. Unable to fix because does not have right part. 10/21/21 **** returned again on 10//21/21 and replaced pump, filter and seal. We paid in full the $1023.00. Right after tech leaves dishwasher floods kitchen. No one available to access until 10/26/21. Says damaged hose putting in the new circulation pump and filter and that this part would have to be ordered and replaced. 11/10/21 - returns and replaces hose with no charge. After he leaves dishwasher still not working or cleaning dishes. Appliance master finally comes back until 11/23/21 says is working but recommended replacing a seal at the cost of $474.00. I again tried to run the dishwasher that night but again it did not appear to be getting enough water and the intake drain light was coming on.The next morning we noticed water outside of the dishwasher. On Monday 11/29/21 I called Appliance Master first thing and they said they were unable to help and that it sounded like a plumbing problem. I called our plumber who came over immediately since we were unable to even use our kitchen sink. He found that there was water behind and under the dishwasher and that the sink was leaking thru the dishwasher. Disconnected dishwasher from sink. paid him $196.59.Filed a complaint with Appliance Master and to date have not received any assistance. We have spent over $1,200 and have no dishwasher and a ruined kitchen floor from all of the water damage. I am seeking a full refund from the initial amount paid and the plumber.
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            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joseph W

            07/22/2022

            Sorry for the long review, but it is worth your time reading it if you are contemplating calling these clowns! I have never encountered such a rude and ignorant woman as I did on the phone today as I attempted to resolve a poor service call and $214.45 repair on my ** ice maker.As background, I called to have my ice maker repaired. *** service rep said I needed an "ice maker switch" and "up-sold" me to purchase a "water switch." *** parts were installed during another visit. Two weeks later the ice maker stopped working. I called and they said the original rep had injured his back and a that I would have to wait 2 weeks fro his return. I said I did not want to wait two more weeks and just send out another rep. *** new rep ******* showed up a few days later and was very angry he "....had to clean up someone else's mess!" I was shocked at his attitude and behavior. He said about the previous rep: "I can't get into his head but he should have replaced the entire unit because now it's going to cost you around $500 additionally for the new unit." I cannot really explain how rude and unprofessional this ******* behaved. I asked him to write up his proposal and send it to me so that I could discuss it with his management.After one week I did not receive anything from ***** so I called the office. *** above-mentioned operator would not even entertain my request for a refund or deduct the original costs from the new estimate of over $500. I asked to speak to the manager and was put on hold. She returned to tell me that the manager only responds to email and would not come to the phone! I reminded her I was the customer and would hate to take the matter to small claims court. She said "good by!"I have since found out that my neighbor also had an issue with *****.Read the other negative reviews! I wish I had!("************, As a business owner (If you are the owner I would be happy to discuss this matter before it goes to small claims court.... your folks have my number.

            Local BBB

            BBB Serving New Jersey

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