Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Tuesday, 7/30/24 a Technician from this Company came to repair my GE Oven. The Company charged me $106.57 in advance of the technician's visit. When he first arrived I asked him to first try to disconnect the power source for 5 minutes and reconnect to see if this would solve the problem as that is what is recommended by the Owners Manual for this oven. He refused to do this. He spent a half hour working on the oven. Instead of repairing it, he told me that it needed over $400 more in parts and labor to be fixed. This is a relatively new oven and I am sure that the repair was an easily resolvable issue. In addition, he promised to E Mail me an "estimate" which I never received. I am requesting a refund of the amount charged ($106.57) or for the Company to return and fix the oven.
Business Response
Date: 08/07/2024
According to our records, the customer scheduled an online appointment which requires pre-payment to confirm the appointment. The technician did disconnect the power supply in order to complete his diagnosis; resetting the power didn't resolve the customer's issue. An estimate was put together and subsequently delivered to the customer.
The customer paid for his service call and is in possession of an estimate to complete the repair. It's up to him how he wants to proceed.
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