BBB Accredited Business Profile

Bluestem Brands, Inc.

Bluestem Brands, Inc.

(952) 656-3700

Bluestem Brands, Inc.

15 years in business
7075 Flying Cloud Dr
Eden Prairie, MN 55344-3532
Fax Numbers
  • (320) 237-9160
Additional Phone Numbers
  • (800) 208-2500
  • (320) 237-9120
  • (866) 441-9160
  • (800) 964-9030
  • (800) 843-1174
  • (800) 821-1287
  • (800) 362-8410
  • (800) 262-8888
  • (866) 688-1091
  • (800) 821-5744
  • (800) 217-2916
  • (800) 718-3687
  • (877) 718-7902
  • (800) 546-4554
  • (877) 648-8466
Additional Email Addresses
BBB File Opened: 02/17/1998
Business Started: 09/11/2002
Business Started Locally: 09/11/2002
Business Incorporated: 09/11/2002 in DE
Type of Entity
Contact Information
  • Principal: Vi Finch, Director Customer Service
  • Patricia Halverson, Customer Contact
Business Category
  • Online Shopping
  • Catalog Shopping

Service Area
We service the following area(s): BECKER County, MN, ITASCA County, MN
Refund & Exchange Policy: 
Items can be returned or exchanged in original condition within 60 days. Returns will not be accepted after 60 days. Refunds will be made in original form of payment. Shipping and handling charges are non-refundable. Return postage is the responsibility of the customer. Some returns may be subject to an additional Return Shipping Fee. Product concerns beyond the return period must be handled under the manufacturer's warranty.
If you use your WebBank/Fingerhut Credit Account or WebBank/Fingerhut FreshStart Credit Account, you must continue making payments on your account until your return has been processed to avoid late fees and negative credit bureau reporting.
Mobile devices can be returned only if defective or damaged and exchanges are for an identical device within 30 days.
Music, movies, video games, and software must be returned unopened with the factory seal intact and exchanges are for identical item only within 30 days.
Computers, tablets, e-readers (and other devices that connect to the internet), camcorders, digital cameras, video game systems, drones, air conditioners, heaters, generators, air mattresses, and holiday decorations must be returned within 30 days.
Swimwear must be in original condition (cannot be washed or worn) with original tags and protective slip intact.
Tires cannot be returned if they have been used, mounted, or damaged.
Mattresses, mattress sets, box springs and foundations that are oversize (ship codes "o" through "r") must be inspected upon delivery and delivery must be refused if damaged or defective.
Products sold in sets must be returned as complete sets; partial returns will not be accepted.
Personalized or customized products can only be returned if damaged or defective and exchanges are for identical item only within 30 days.
Gift cards and perishable items cannot be returned.
Other restrictions may apply.
BBB accredited business



According to information provided by Bluestem Brands, they are the parent to 13 eCommerce retail brands. This company offers a mix of retail and payment options for a diverse range of customers with a wide range of financial needs.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Bluestem Brands, Inc. include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Bluestem Brands, Inc.

Bluestem Brands, Inc.


Customer Review Rating:


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