Business ProfileforRust Consulting, Inc.
Class Action Settlement Administrator
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".
At-a-glance
Customer Complaints
66 complaints closed in last 3 years
17 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Rust Consulting provides consulting and administration services to clients including law firms, companies across all industries, and governmental agencies at all levels. With a deep history in legal settlement administration, Rust also assists clients with other complex and time-sensitive matters such as data breach responses, recalls, and internal compliance remediation programs. Our experience includes more than 8,500 projects of all sizes and types.
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 920 2nd Ave S Ste 400, Minneapolis, MN 55402-4010
- BBB File Opened:
- 9/19/1995
- Years in Business:
- 29
- Business Started:
- 6/28/1995
- Business Started Locally:
- 6/28/1995
- Business Incorporated:
- 6/28/1995
- Accredited Since:
- 1/19/2012
- Type of Entity:
- Corporation
- Related Businesses
- Kinsella Media, LLC
- Business Management
- Luther Hermanson, Dir. of Marketing & Com.
- Eric Christensen, Marketing Specialist
- Contact Information
Principal
- Luther Hermanson, Dir. of Marketing & Com.
- Eric Christensen, Marketing Specialist
Customer Contact
- Luther Hermanson, Dir. of Marketing & Com.
- Eric Christensen, Marketing Specialist
- Additional Contact Information
Email Addresses
- Inquiry
- Sales
Customer Complaints
66 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received email on 4/23/24 from Pay Pal stating I was receiving a refund of $47.70 as a result of Ring Settlement with FTC and Rust Consulting would be handling the refunds and furthermore go to Pay Pal to secure the funds. I called on or about 4/24/24 & informed representative with Rust Consulting that I do not use Pay Pal and would need a paper check. I was told to check back in 30 days they could not issue check at this time. 30 days (May) went by I called again, and they confirm my address and was told they would have to update the account and that would take another ***** days. In July I called again and was told the claim was still pending. Then on 7/26/24 I got a suspicious email from ************************* @ *********************** stating they got the money (a little emoji money bag) for invoice (********) & a Adobe attachment showing for Norton Antivirus subscription.I don't have a Norton Antivirus subscription. Now I also received in my Promotion emails Pay Pal Correspondence dated 5-15 Open account/ 5-22 a $15 offer/7-15 account statement/8-14 account statement. I never opened these emails because I did not open a Pay Pal Account. On 7/26 I called **** spoke with Supervisor **** who said contact Pay Pal you got your money. I called Pay Pal a supervisor told me the account funds had been put back on ***************************** Rust Consulting. I again sent email to Rust Consulting & on 7/31/24 & 8/7/24 received denial emails. On 8/14/24 Pay al sent another email telling me my account statement is ready. Someone at Rust must have given my email information to Pay Pal to open the account and someone at Pay Pal and Rust Consulting knows what's going on with the Fraudulent disbursement of funds due to everyday people. To think the **** authorize Rust Consulting to handle this matter! I would like to know what is going on and who open this account with ****** and why was my Paper check never mailed? Is this a Scamor Fraud?
Read MoreCustomer Reviews
15 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Uber S
1 star
09/11/2024
This is in regards to the NYC Uber / Lyft settlement. That’s being handled by RUST CONSULTING. I received both emails and letters stating I was entitled for a settlement from both companies and had to file a claim before a certain deadline. Which I did on time. I then received text messages from Uber and Lyft that a payment had been processed. I received the Lyft check within a week after the text message which was less than $200 but I’m still waiting on the Uber check which is over $4000. When I called up Rust Consulting and was told that the check was sent out already. And should receive it shortly. After weeks went by I called again to check on the status and was told to wait it was sent. After calling again was then told the check was returned. Mind you I never received any notification (usually a small orange paper) from the post office that mail was undeliverable. So now I’m being told that they have to reissue another check that can take up to 6 weeks because they shredded the old check. From everything that I’ve seen online this company seems to be holding large amount checks for an extended period of time for either interest or investment on t there end. DON’T TELL PEOPLE THAT A CHECK HAS BEEN SENT OUT WHEN THAT’S NOT THE CASE. You’re not able to speak to a supervisor to resolve the issue neither. Very unprofessional and unethical with this company!!!!!
Rust Consulting, Inc. Response
09/18/2024
The review pertains to a settlement reached between the New York State Office of the Attorney General and ***** Rust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution. Rust is a neutral third-party administrator and was engaged to carry out certain administrative aspects of the settlement as established by the parties and to answer questions.The reviewer did not include his apartment number on the claim form he completed and submitted online. This is why **** was unable to deliver it and returned it to **** as undeliverable. (In the claim form that he filed for the separate Lyft settlement, he did include his apartment number, which is why that check was deliverable but the **** check was not; **** uses address information as it is provided by claimants in these settlements).The reviewer called Rust on August 22 and provided an updated address, including the apartment number. He requested a reissued check on August 28. Rust issues checks in batches -- ranging from thousands to millions -- to facilitate efficiency and to ensure we are not risking errors to payments and the overall administration. The typical process time is up to six weeks for reissues, which is what we have explained to the reviewer.Rust adheres strictly to the law in our handling of settlement funds. We have administered over ***** cases and distributed over $35 billion in settlement funds throughout our 45 years in the legal administration industry, under the supervision of our clients as well as the relevant courts. Rust does not--and could not--minimize, delay, or deny payments to keep class members' funds. Our work, including the distribution of funds, is done according to the terms and timelines of each settlement and under the supervision of courts and the parties to those settlements.
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