Business ProfileforKismet Property Management

After offering me a years lease, and sending me to do my walk-through I learned that it was the only room which did NOT have a window unit that produced the HEAT they described in the ad for it. I'd paid for the application fee, the deposit, and the first months rent, and amongst all the other "issues" I recorded in my walk through, I emailed the Leasing Consultant who sent me the time and day to physically SEE the room in the rooming house that I was interested in. In my email I expressed a wish to remedy the "lack of heat" issue. Then, I added that I would not be held to a legally binding lease if this was not done. I added that "If they thought that the lease would stand up in COURT, and they weren't willing to fix the one issue I had, then to simply let me know so I could have my families real estate attorneys know about the up and coming issue."I never even let them know that I was INJURED due to their negligence by putting broken furniture into this "so-called" FURNISHED ROOM FOR RENT, which I'd signed a lease to inhabit. But, I was hurt. It was videotaped, and my legal representation has the only copy of the video where I sat in a wooden chair and due to the back 2 legs not even being attached to the rest of it, it collapsed and I fell straight back, slamming my head on the hard flooring.I was offered to be moved to the #1 room. I asked the man why it was all decorated, and why it was not offered for me to see beforehand, and he told me that they THOUGHT a different person was going to be moving in, but this did not "work out"... THIS WAS ALL A LIE. It seemed STAGED, because previously as I had met a couple of the other tenants they informed me that the number one room was simply used as a MODEL to show to prospective tenants, and it was in fact NOT used as a rental.I was tricked into returning at which point the room switch would occur but instead I was met by some lady who exclaimed that they "did not wish to rent to me due to me THREATENING them." Huh?

Hello. We're sincerely disappointed to hear ************ feels this way and we urge her to please contact our office directly so that we can continue to work to resolve her issues. When we toured the home with her, prior to signing the lease, she stated that she "loved it" multiple times, so we were unaware she had concerns at the time. In addition to doing a walkthrough with her, there was also a 72-hour period afterward in which she could live in her home and report any issues to our team, which we responded to promptly. It is unfortunate that chair broke. The previous tenant had not reported this issue to us, and again, new residents are encouraged to report any issues to us so that we can address them. The heating unit was removed by neighbor without our knowledge, but we quickly rectified this and had the heater returned to the unit when she notified us. The second home that was offered to her was in fact a rental as we do not have any unit that serves as just a display model. She moved into the first home on February 15 and our leasing agent met with her on February 19 to go over the concerns she had. Our leasing agent gave her a check, refunding her the first month's rent and holding deposit that same day. Our team has been attentive and responsive throughout this process. If she has any remaining questions or concerns, please let us know so that we can continue to work with her to resolve them. Thank you.