At-a-glance
Related Categories
Business Details
- Location of This Business
- 13457 Brooks Dr, Baldwin Park, CA 91706-2299
- Years in Business:
- 17
- Business Started:
- 5/25/2007
- Business Incorporated:
- 9/23/2010
- Accredited Since:
- 9/18/2008
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- SilkLetter
- MSR Promo, Inc.
- Business Management
- Mr. Hanwey Shieh, Owner
- Customer Service
- Contact Information
Principal
- Customer Service
Customer Contact
- Mr. Hanwey Shieh, Owner
- Customer Service
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sadie S
08/29/2022
I have ordered many custom items from several different companies before. Silkletter does not seem to have the capacity to offer the products, timing, or ******** ******* necessary for the scope of their product offerings. I will choose a different company in the future and would not recommend silkletter to anyone.
Silkletter.com Response
09/07/2022
Thank you for your feedback. We appreciate any and all feedback. Unfortunately our ******** ******* representatives can only provide snapshots of inventory available at that time. Should an order fall in production queue before your order then the inventory is allocated to the first order in line. We will review all of the communication to see how we can serve our customers better in the future.
Your order was shipped on 8/20 and delivered on 8/29. Please click on the below link to track the details of your order (FedEx)
https://www.fedex.com/fedextrack/?trknbr=XXXXXXXXXXXX&trkqual=XXXXX~XXXXXXXXXXXX~FDEG - an automated email with your tracking codes was also sent on 8/20. Please check your spam filter as the email update may have been filtered.
We are sorry for the inconvenience you encountered with our team. We wil provide a 50% refund on your order due that inconvenience. Please allow 3-5 working days for the refund to appear.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.