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Business Profile

Sales Promotion Services

Silkletter.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sales Promotion Services.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Caitlyn D

    Date: 06/16/2025

    I placed an order on 4/30/2025 for 250 embroidered tote bags due by 6/1/2025, and 85 of them were embroidered in the wrong color despite nearly 20 emails back and forth with customer service verifying the bag specifications, hex codes, and design proofs. After placing the order, I had minimal updates on order status and lead time expectations. When the bags were received, basic font that was supposed to be embroidered in black thread was clearly brown in color. I tried contacting Silk Letter nearly 20 times via email and their phone number on their site and never received any response. I contacted them via their online chat and though a sales *** named *** (I think the only person who works there) answered me, all I was told was that the issue would be sent to issue resolutions but never heard anything despite ***eated follow up. Im now out $2,160 because the customer cannot accept bags which were embroidered incorrectly.

  • Michael D

    Date: 05/15/2025

    I placed an order with this company on 4/16/2025 for 24 glass bottles. They were supposed to arrive 4/28/25 according to their website. I have left multiple messages via chat; I have left emails and called their posted number that continues to go to VM. My only communication is with someone named *** from a chat session, who keeps telling me he is going to escalate this to production. I have now missed the date that I needed these bottles for. I've asked for my money back, but nobody picks up a phone answers an email or calls you back. ****** learned, go to 4 Imprint, great customer service, can even expedite your product to meet deadlines when other companies like, Silk Letter just steals your money. Now the chore of getting my money back from my bank due, due to no product from Silk Letter. Do not do business with this company!

Silkletter.com is NOT a BBB Accredited Business.

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