Business ProfileforSilkletter.com

Order #********* 10/24/21 Order some glassware (***********) on 10/24/21 from Silkletter.com order #********* $186.48 10/25/21 I was then informed that the glassware I ordered was discontinued, so another product was offered to me for an addition $72.72 ***********. 11/04/21 I got a confusing email from silkletter referencing the previous product, so I called them. I was then informed that the other glassware I ordered I was not going to be available till February so I then ask for a refund for the complete 259.20 11/08/21 I notice I have not received any refund so I opened a support ticket ID *****. I received no response from this ticket. Order #********* 11/26/21 40 Wine Tumblers (***********) and 8oz White Wine *lasses (***********) for a total of 508.86 12/07/2021 Silkletter informed us via email that they no longer have the 8oz White Wine *lasses (***********) available and I would be issue a refunded I received the Tumblers from that order, However I still had not received a refund and to complicate matters the credit card I used to purchase these orders had fraud activity (not related to Silkletter.com). I had to cancel the card and was issued a new card. 01/19/22 I called Silkletter and explained that I never received any refunds and that I had to cancel credit card and get a new one. I was told someone would get back to me in 24hours. 01/20/22 Called again because no one is getting back to me. 01/21/22 Called twice left messages, no one is answering 01/24/22 Call 3 times this day, got a hold of Robin. She request I provide a letter from the bank stating the previous card had fraud. I provided the letter, the letter contain my complete old card # but only the last 4 digits of my new card for security purposes. I request they call me for the complete card #. 01/31/22 Called Silkletter because no response to the email. I was told someone would get back to me in 24hours. 02/07/22 Informed Silkletter I would be opening a complaint with the BBB.