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Find a Location

CyberPowerPC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CyberPowerPC

      730 Baldwin Park Blvd City of Industry, CA 91746-1503

      BBB Accredited Business

    Business ProfileforCyberPowerPC

    Printer Sales and Service
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.07/5stars

    Average of 101 Customer Reviews

    Customer Complaints

    400 complaints closed in last 3 years

    65 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/15/1999

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company manufactures and distributes various customized high-end gaming machines, notebook systems and high performance workstations for gamers, businesses, government agencies, educational institutions and other end-users.

    Business Details

    Location of This Business
    730 Baldwin Park Blvd, City of Industry, CA 91746-1503
    Years in Business:
    26
    Business Started:
    2/17/1998
    Business Incorporated:
    2/17/1998
    Accredited Since:
    3/15/1999
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • CyperPower Inc.
    Business Management
    • Mr. Stanley Ho, President
    • Mr. Lap Tran, Tech Support Management
    Contact Information

    Principal

    • Mr. Lap Tran, Tech Support Management

    Customer Contact

    • Mr. Stanley Ho, President
    • Mr. Gabriel Gonzalez, Dispute Resolution Specialist
    • Mr. Lap Tran, Tech Support Management
    Additional Contact Information

    Fax Numbers

    • (626) 813-3810
      Primary Fax

    Phone Numbers

    Customer Complaints

    400 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/08/2024

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    On 3/31/24 I placed an order for a computer from this company. I used a credit card in the process. The order was processed and I received a email confirmation and a ship date of 7 to 10 days. On 4/5/24 I went to check on the order status and saw a note on the order saying my credit card info did not match the billing info correctly. I looked at the order and everything looked fine. I contacted the company and was asked to send photo copies of the front and back of my credit card and ID. I refused and cancelled the order. After speaking with some business acquaintances they felt this might be fraudulent activity on someone's part and should be reported. I requested an explanation from the company and have received nothing.
    Read More

    Customer Reviews

    101 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brandon P

    1 star

    04/27/2024

    Ordered a $6200 USD gaming rig. Arrived idling at around 88c. ***'d the computer. Used cyber powers mailing label. Computer was filled with bubble wrap, put in a box, wrapped with bubble wrap, placed in a bigger box and filled with more bubble wrap. *********** calls me 2 days after I shipped it to tell me the computer has arrived damaged and missing parts. The pictures show me they accepted the package when it had clearly been ripped open. My case has been pried apart and ruined and the cpu has been stolen. Cyper power was nice enough to tell me I could spend more of my own money to replace the missing parts. Currently working on a *** investigation and may get the CA attorney general involved if I have too. Either *** is stealing computer parts or cyber power is. **************** sounded like he had just done a bong hit and could give zero care of the situation. In fact he told me "parts get stolen all the time". Maybe *********** should revamp their *** system then. Will NEVE EVER EVER EVER buy another product from this joke of a company. No idea how I'm going to get my computer running correctly as I've already spent 6200 and can't afford another round of money. *** tells me I can't launch the investigation because *********** paid for the *** label. LMFAO> buyer beware!!!

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