Business ProfileforRooter Hero Plumbing

I am writing to formally express my dissatisfaction with the service provided during a recent sewage line repair by Rooter Hero (Gardena) and request a full refund of my fees. Unfortunately, the quality of the job was subpar, and despite multiple visits and a considerable amount of time and money spent, the issue remains unresolved.I have contacted another plumbing contractor and have worked closely with them to find the issue after viewing the camera footage of the sewage line I must be refunded. Details of the Issue: improper installation of sewage pipe improperly sloped and backs up Service Date(s): 2023 Seeking Full Refund $18500 Your team responded to my request but failed to deliver a quality repair. After wasting over a dozen hours and several visits, the sewage line issue remains. This has caused significant inconvenience and frustration. The poor installation has not been adequately addressed, and I have been left with a faulty system, despite having paid for the service.My Concerns:Subpar Workmanship: The sewage line was not properly installed, and the issue persists, causing continuous problems at my property.Wasted Time: I was promised an effective solution, yet your team failed to fix the problem after numerous attempts, which consumed my valuable time without any resolution.Financial Loss: I have incurred charges for a service that did not deliver the promised result. I am requesting a complete refund so I may seek out a reputable plumber to correctly install my sewage line. I also request Compensation for the time wasted and the inconvenience caused by your company's failure to address the issue properly.I am escalating this matter to this level because your complete disregard. I trust you will take this matter seriously

Thank you for sharing your concerns about your recent experience with our company. We apologize if you found our practices questionable, particularly regarding upselling during the drain inspection. We take these allegations seriously and will investigate them thoroughly. We strive to provide honest and transparent services, and we regret any perception that our team members prioritize personal gain. Our main focus is customer satisfaction we apologize for any inconvenience caused and would appreciate the opportunity to discuss your concerns further. Please contact our customer service department at ****************** you for your feedback as we work towards improving our services. Sincerely, *******