Business ProfileforJoy Jewelers

Sold me a FAKE ring, terrible customer serviceI ordered a *************** ring that was a limited edition collection piece and was described on the website to include a certificate of authenticity and the original box. The first time I ordered, I made a mistake with the address and had to contact customer service to fix it. They took almost two weeks to fix it but after a couple of calls (some unanswered) they shipped overnight all of the sudden. I was happy with the service up to until this point. When I got the ring, I noticed right away it did NOT have the original box and certificate of authenticity. I shouldve known it was a fake then but I didnt have time to inspect it closely before I called customer service again. I believe I spoke to the owner, very arrogant by the way. He was very unapologetic, never offered to help me get a box and certificate, he just offered to do a return and refund. He was very rude, even questioning my age, he said are you even 25 or older?, excuse me, how is that relevant to this issue? He kept making excuses as to why my ring didnt have a box and certificate but I found it very hard to believe that they were just out of them since this is a specialty piece. He also wasnt even aware of the shipment/quality control of their products, he blamed it on the factory they bought from. When I questioned him about the authenticity of the product, he seemed extremely defensive.I hung up the phone, very upset about the way I was treated but especially outraged about not getting a box and certificate which I paid for.I could not believe that a ring this unique and collectible didnt have its own box and upon closer inspection of the ring, I noticed significant differences in the design from the picture on the site. My suspicion was confirmed when I saw ***** written on the inside of the ring. This business is advertising the product as an original piece but it is not original and it does include the items they said they included.