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          Hulu has 1 locations, listed below.

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            • Hulu

              2500 Broadway #200 Santa Monica, CA 90404-3071

            Business ProfileHulu

            Internet Service

            Contact Information

            2500 Broadway #200

            Santa Monica, CA 90404-3071

            Get Directions
            Visit Website
            (888) 439-4858

            Customer Reviews

            1.13/5

            Average of 191 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,075 complaints closed in last 3 years

            408 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Hulu is a leading premium streaming service offering live and on-demand TV and movies, with and without commercials.

            Products & Services

            This company offers an online TV service.

            Business Details

            Location of This Business
            2500 Broadway #200, Santa Monica, CA 90404-3071
            Years in Business:
            17
            Business Started:
            3/1/2007
            Business Incorporated:
            9/14/2007
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Hulu, LLC
            Business Management
            • Mr. Joe Earley, President
            Contact Information

            Customer Contact

            • Mr. Joe Earley, President
            Read More Business Details and See Alerts

            Customer Complaints

            1,075 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/30/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I am being charged by Hulu for a subscription that is already paid for by ******** This has been an ongoing issue since 7/12/2021. Hulu would charge me ***** dollars a month. in addition to the bundle being paid through ******* both of these plans are for no ads. On 3/29/2024 Hulu attempted to cancel the standalone account being charged in the process reverting my account to a bundle with ads. In their attempt to correct this i was charged again for new hulu plan ***** (which they immediately refunded). but brought us back to the same issue. where i now have 2 plans that are charging seperately under the same account (which they state is not possible) but the screenshots attached show is possible. I am looking to get as much of these months that have been charged erroneously since 2021 refunded. since Hulu was paid by ***** me and ******* for the same account.
            Read More
            Read 1074 More Complaints

            Customer Reviews

            191 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Norbert L

            04/21/2024

            I have had Hulu for approx. 6 years. Plenty of content for my viewing pleasure.Down side: Programs will freeze, slow down or I will be booted completely out. Today, 4/21/24, I could not access Hulu. I called the helpdesk and was on the phone for over 2 hours without fixing the problem. I was given a case number and told to WAIT 24 hours and try again. If that didn't work, I was told to call them back. Really... You have got to be kidding.Hulu has raise their rates multiple times within the past year without adding any value.I will be moving in the very near future and will go back to cable.
            Read 190 More Customer Reviews

            Local BBB

            BBB of Los Angeles & Silicon Valley

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