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Customer reviews

Your BBB Serving Central Indiana Business Profile can be an effective marketing tool when consumers search for you. Customer reviews increase the trust in your business and services, especially when 97% read online reviews.*

Manage and enhance your online reputation with BBB reviews, through THE REVIEW SOLUTION App.

This useful app is offered to all BBB Serving Central Indiana Accredited Businesses to help manage your online reputation.

Watch the training "Harnessing Online Reviews" below

Learn more about customer reviews

While consumers are more likely to use Google for online reviews, consumers trust Better Business Bureau reviews the most. The Review Solution App makes it easy to ask for, process and publish customer reviews directly to your Business Page. 

Remember 71% of consumers will not consider businesses with a 3-star rating or lower.*

Learn more about managing customer reviews with The Review Solution.

*All stats come from BrightLocal’s Local Consumer Survey 2024