Additional Resources

Manage Your BBB Accreditation | Central Ohio BBB

The importance of your BBB business profile

Your BBB Business Profile is an invaluable tool to showcase your business. By adding your company’s logo, photos and videos showcasing your brand, and asking clients to submit customer reviews, consumers will be able to see your commitment to trust and outstanding customer service. You must login to your business account to update your information.

Ways to Strengthen Your Business Profile

Update Your Information

Tutorial Video: Updating Your Business Information on Your Business Profile

Add Your Logo

Tutorial Video: Adding Your Logo to Your Business Profile Page (coming soon!)

Add Photos

Tutorial Video: Adding Photos to Your Business Profile

Add Videos

Tutorial Video: Adding Videos to Your Business Profile (coming soon!)

Download your Accredited Business seal(s)

Showcase your BBB Accreditation by adding the seal to your website, marketing materials, social media and more! You must login to your business account to access the seals.

DOWNLOAD SEALS

Tips for Managing Complaints

What is a Complaint?

A BBB complaint is when a customer is seeking BBB's assistance in gaining some kind of resolution to an issue with a business.

BBB complaints are processed for BBB Accredited Businesses and non-Accredited Businesses alike. BBB asks all businesses to respond to the complaint and to address the issue(s) stated. Businesses are encouraged to respond for a variety of reasons.
BBB's role in the complaint process is to help facilitate communication. BBB does not take sides, and does not favor one party over the other.
BBB wants to hear your side of the story, because there are 2 sides to every story. Responding to BBB complaints is a good business practice and “the right thing to do” whether or not a business is BBB Accredited.
BBB is committed to dealing fairly and even-handedly with all businesses in the manner in which we handle, close and report customer complaints.

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