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Example of three mobile phones showing the steps of using the Review Solution App

The BBB Business App powered by 3ci

  • Getting Customer Reviews by Sending a Text
  • Update Your Business Information
  • BBB Business Blog
  • BBB Events

Customers trust the integrity of BBB® Reviews

Sometimes the hardest part of building a strong online marketing strategy and positive online reputation is getting that first customer review. When your customers start with the trust of the Better Business Bureau® and you request a review, you will be surprised how easy it becomes.

Customers are more than willing to take a minute and offer a review when it is fast and easy to do. The Review Solution app takes all of the work out of it for you. You will be surprised at how quickly your customer reviews accumulate.

Mobile phone showing how to capture reviews through text

 

Capture reviews
through text.

  1. Download and activate the app
  2. Enter name
  3. Enter mobile number
  4. Click send**
  5. DONE!
Close up of text example on phone.

 

Personalized text messages

  • Your customer's name appears in message.
  • Your company's name appears in message.
Mobile phone example of writing a review on Review Solution app

 

 

Mobile-friendly survey

  • Your company's name appears in the survey.
  • Your customer writes their review for your BBB® Business Profile.
Example of reviews and rating on BBB Business Profile on computer

 

The power of BBB® reviews.

  • Customers trust the integrity of BBB® reviews.
  • Reviews are posted to your BBB® Business Profile page.
  • Powerful marketing tool to new customers.
Mobile phone with example of texting a business on review app

 

Why are BBB® Customer Reviews different?

  • Your BBB® attempts to verify the identity of every customer submitting a review.
  • You can challenge the identity of the reviewer before the review is posted.
  • Your BBB® doesn’t post any anonymous reviews.
  • Every submitted review is sent to the business before posting.
  • Personally identifiable information doesn’t get posted.
  • BBB® checks customer email addresses.
  • Your BBB® can work with both parties to help resolve issues.
Mobile phone example of writing a review on Review Solution app

 

 

Includes Premium

  • You can now use your BBB reviews app to also get reviews on Google and other review sites
  • Collect reviews on major review sites.  Select from 100+ review sites.
About Premium