47 years in business
Headquarters1001 Fannin St Ste 4000
Houston, TX 77002-6711
Additional Phone Numbers
- (866) 964-2878
- (866) 964-2878
Additional Email Addresses
Find a Location
BBB File Opened: 01/01/1991
Business Started: 01/01/1970
Business Incorporated: 01/01/1971 in TX
Type of EntityCorporation
- Mr. Bryant Dobbs, Sr. Director of Customer Experience
- Ms. Julie Bullocks, Director of Customer Experience
- James Fish, CEO and president
- Mr. John Morris, Senior Vice President of Field Operations
- Rubbish & Garbage Removal
Alternate Business Names
- Waste Management of Sacramento
- Waste Management of Pinellas
- Transamerican Waste
- U S A Waste Services, Inc.
- Waste Management Of Colorado, Inc.
- Waste Management of Minnesota, Inc.
- Waste Management Of Alameda County
- Waste Management of Ohio, Inc.
- Waste Management (Gastonia)
- Waste Management, Inc.
- Grand Central Sanitation Inc.
- Deffenbaugh Industries
- Deffenbaugh of KC Hauling
- L and K Services
- Waste Management of KS - Topeka
- Waste Management of St. Joseph
Licensing, Bonding or RegistrationThis business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Refund & Exchange Policy:Waste Management, Inc.
1001 Fannin Street, Suite 4000
Houston, TX 77002
WM Customer Cares Line: 1-866-566-6884
Monday – Friday, 8:00am to 5:00pm (CST)
Additional Complaint Information
Electronic Communications: By communicating through the BBB's secured, automated complaint system, the customer AUTHORIZES Waste Management to obtain and communicate their personal account information and personal information to customer and the BBB. If the customer does not wish to communicate via electronic methods, please call Waste Management or write to the address provided in this report.
Waste Management On-Line Customer Service
Customer service site: https://www.wm.com/myaccount/reportProblem.do?action=getOverview&segment=custsvc
Customers can log into their account, pay a bill online, ask billing questions, report service issues, submit a sales request, look up a customer service location by zip code and click to chat live with a representative (limited availability).
Frequently Asked Questions
Visit the Waste Management FAQ section at https://www.wm.com/myaccount/reportProblem.do?action=getCustServiceFaq&segment=custsvc
Pay by Phone
Make a payment at any time by using their automated phone system. Customers need their Online WM ezPay ID or WM Account Number and zip code. It is also recommend to have the Invoice Number. A small processing fee may apply.
Dial:1-866-WMI-2PAY (1-866-964-2729) Hours:24 hours a day, 7 days a week
Billing and Service
Billing Questions: Click on the following link for information on “How to Read Your Bill” and answer billing questions. http://www.wm.com/customer-service/read-bill/index.jsp
Service Issue or Questions
To report a service issue, click the following link or for information call WM Customer Cares at 1-866-964-2878. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc
Request an Extra Pickup
Customer may schedule an extra pickup online or contact the Customer Service Center to schedule a pickup 1-866-570-4702. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc
Request a Bulk Pickup
Click on the following link for information on bulk item removal. http://www.wm.com/residential/additional-waste-services.jsp
Contract Terms and Conditions
The Service Agreement will include the number of months contracted for services. After the initial Term, the contract will automatically renew for the same number of months unless either party gives the other party written notice, via certified letter, prior to the termination of the then-existing Term. Please review the Agreement for time requirements regarding notification. If there are questions or the customer needs a copy of the Agreement, click on the following link. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc
If a Customer terminates the Agreement prior to the expiration of the Term, the Customer will be subject to Liquidated Damages. Please review the Agreement for terms regarding Liquidated Damages. If any questions regarding the amount of Liquidated Damages which may be owed or if a copy of the Agreement is needed, please click on the following link. https://www.wm.com/myaccount/reportProblem.do?action=newRequest&segment=custsvc
This company provides the collection and disposal of waste,
construction debris, and trash.
BBB Reason for Ratings
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.