Business ProfileforLegacy Ford Lincoln

Had a great experience with Jacob and the sales managers. What brings this dealership down is Moses ******** the finance manager. Our bank gave an approval letter and the rest we paid cash. My bank sent a higher amount and was in contact with Jacob and Moses. I got a call from Moses on a Monday and I was asked what is the deal with the check or the bank draft. I stated to him I’m at work but I will find out asap. I called my bank and they said they sent the check and I texted Moses and had my banker call Moses and Jacob which they did. I called Moses that same day and he said he will see if everything is in and would let me know that all was good. So my wife called him Tuesday, Wednesday, Thursday and left messages. I finally decided to call Friday and ask why he blocked my wife and why he didn’t call us to let us know the check was at the dealership. Jacob was great finding out what was going on. I tried to call Michelle but got no answer so I attempted to call Moses again and he finally answered. I asked him why he didn’t call us to let us know that all was taken care of. He didn’t respond so I asked him do I need to bring the truck back and park it on your door step. He told me whatever I’d like to do and hung up the phone. I called back and told Jacob what I said and what Moses said. Jacob was astonished he did that. Jacob transferred me to Abraham sales director and I relayed the story. I told Abraham all I wanted to know is if you all received the check and when the remaining balance was going be sent back to us. I told him Moses was supposed to get back with us but never did so I didn’t know if the finance went through. Abraham told me all is great and the check was sent to me next day air. I’m sure I’m not the only person Moses is unprofessional to, but someone needs to bring this to the eyes of upper management. Thanks for the help Jacob and Abraham, keep up the good work!