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          Find a Location

          Reliant Energy has 13 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Reliant Energy

              910 Louisiana St Houston, TX 77002-4916

            • Reliant Energy

              PO Box 148 Houston, TX 77001-0148

            • Reliant Energy

              PO Box 2763 Houston, TX 77252-2763

            • Reliant Energy

              1000 Main St Houston, TX 77002-6336

            • Reliant Energy

              PO Box 4932 Houston, TX 77210-4932

            Business ProfileforReliant Energy

            Electric Companies
            Multi Location Business

            Current Alerts For This Business

            Alert:
            Reliant Energy is an NRG Company, and while NRG Energy Inc. is not an Accredited Business, several of NRG’s subsidiary/brands are.  One of those brands is Direct Energy. At that time, BBB staff informed all parties of the No Tolerance Policy for bad door-to-door sales practices.  Those practices included sales reps misrepresenting themselves as the consumer’s current energy and/or gas provider, failing to be transparent during the sales process, misleading consumers, and using deceptive sales practices to sign consumers up for their services.  It was agreed going forward, those type of complaints would cease.  While Reliant Energy does not receive door-to-door complaints, the brands under NRG have received complaints and reviews regarding the sales practices of their employees who are stationed in a discount store that include misrepresentation of pricing/billing and consumers being signed up without their knowledge. 

            Additional business information

            Additional Info:

            Reliant appreciates the opportunity to resolve your issue.  

            For any concerns, please contact us at 713-207-7777 or toll free at 1-866-222-7100

            Our Resolution Specialists are available 8am – 5pm, Monday – Friday to assist you.

            Or chat online at reliant.com

            See all additional business information

            At-a-glance

            Customer Reviews

            2.43/5stars

            Average of 175 Customer Reviews

            Customer Complaints

            219 complaints closed in last 3 years

            73 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company is a utility company.

            Business Details

            This is a multi-location business.

            Find a Location

            Reliant Energy has 13 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Reliant Energy

                910 Louisiana St Houston, TX 77002-4916

              • Reliant Energy

                PO Box 148 Houston, TX 77001-0148

              • Reliant Energy

                PO Box 2763 Houston, TX 77252-2763

              • Reliant Energy

                1000 Main St Houston, TX 77002-6336

              • Reliant Energy

                PO Box 4932 Houston, TX 77210-4932

              BBB File Opened:
              1/1/1965
              Years in Business:
              142
              Business Started:
              2/8/1882
              Business Incorporated:
              1/1/2003
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Reliant Home Solutions
              • Houston Lighting & Power
              Business Management
              • Mr. William Clayton
              • Mr. Sidney Evans
              • Ms. Pat Hammond, Director of Communications
              • Mr. J. Stacy Davis
              Contact Information

              Principal

              • Mr. William Clayton
              • Mr. Sidney Evans
              • Ms. Pat Hammond, Director of Communications
              • Mr. J. Stacy Davis
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              219 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/08/2022

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              I started NRG energy in 2020 through Samsclub, when they told me that the rate is 0.0825. Then only few months later they increased the rate to 0.115 on Sep14 2020, then to 0.1205 on Sep14, 2021, then to 0.134 on Dec 13, 2021. In total, the rate increased by 62.4%! Whereas the average rates for PA energy is around 0.1. See this link: https://ycharts.com/indicators/pennsylvania_electric_utility_retail_price. Even if this plan is variable rate, the rate should not be too much above the average. The unreasonable rates led to a increase of $300 in electricity bill just for the past 12 months alone. More important, I have not received any notice regarding the rate increases. In addition, based on Samsclub's benefit, they should send yearly credit but I only received the credit for 2020 thus far.
              Read More

              Customer Reviews

              175 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Hope S

              03/05/2024

              When you are canceling your service. Make sure you say the word “cancel.” Otherwise they won’t end your contract with them. I called months in advance to cancel but apparently I said I am moving and will not be renewing my contract..which I guess doesn’t cancel the contract. Users be aware! Very frustrating and instead of being met with understanding from the customer rep Marie, I was talked down to and told I was speculating my situation from my months earlier conversation with customer rep Claudia. Both representatives need to take more courses in customer service and not to act like robots. At this point, at least a robot would have concluded my contract.

              Reliant Energy Response

              03/08/2024

              Thank you for the opportunity to address your concern. We are here to help 24/7 at 866-222-7100.

              Local BBB

              BBB of Greater Houston and South Texas

              BBB Reports On

              BBB reports on known marketplace practices.

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