Business ProfileforReliant Energy

So I received an Email about a month ago, stating that my contract was about to expire, and I needed to pick a new plan. Last week I received a letter in the mail stating the same thing, that I needed to pick a new plan before April 12th so I could get better rates. I went online and they were charging me way more than what I was already paying with them. I started doing some research and found other companies that I could get better rates from. I went ahead and got a new energy company to start a new contract yesterday which was April 10th. I get an Email today April 11th from reliant saying my account is cancelled. then I get an email from reliant with my final bill. I usually pay $120 to $150 a month, and it says the final bill is $350. So, I call reliant to see why my bill is more than double of what I usually pay, she said is an early cancellation fee, I explain to her that I received multiple letters letting me know that my contract was going to expire on the 12th and that I needed to pick a plan so that I would not get charged extra. Well, the operator said that the extra charges were for early termination, and that it is what it is. So reliant charged me $200 for cancelling their service one day before the contract ends.

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