Electric Companies
Reliant EnergyInformation and Alerts
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This business has 1 alert.
Alert
Reliant Energy is an NRG Company, and while NRG Energy Inc. is not an Accredited Business, several of NRG’s subsidiary/brands are. One of those brands is Direct Energy. At that time, BBB staff informed all parties of the No Tolerance Policy for bad door-to-door sales practices. Those practices included sales reps misrepresenting themselves as the consumer’s current energy and/or gas provider, failing to be transparent during the sales process, misleading consumers, and using deceptive sales practices to sign consumers up for their services. It was agreed going forward, those type of complaints would cease. While Reliant Energy does not receive door-to-door complaints, the brands under NRG have received complaints and reviews regarding the sales practices of their employees who are stationed in a discount store that include misrepresentation of pricing/billing and consumers being signed up without their knowledge.
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Reliant appreciates the opportunity to resolve your issue.
For any concerns, please contact us at 713-207-7777 or toll free at 1-866-222-7100
Our Resolution Specialists are available 8am – 5pm, Monday – Friday to assist you.
Or chat online at reliant.com
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