At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 180 Mayo Rd PO Box 117, Edgewater, MD 21037-0117
- BBB File Opened:
- 8/12/1996
- Years in Business:
- 67
- Business Started:
- 1/4/1957
- Business Started Locally:
- 1/4/1957
- Business Incorporated:
- 8/19/1986
- Accredited Since:
- 12/8/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of Pl0179 for this business, issued by Maryland Dept. of the Environment. The expiration date of this license is 9/30/2024.
These agencies may include:
Maryland Dept. of the Environment
1800 Washington Blvd
Baltimore MD 21230
- Type of Entity:
- Corporation
- Alternate Business Name
- PEMS Service & Repair, Inc.
- Business Management
- Mr. Robert Kiehne, President
- Contact Information
Principal
- Mr. Robert Kiehne, President
Customer Contact
- Mr. Robert Kiehne, President
- Additional Contact Information
Fax Numbers
- (410) 798-6758Primary Fax
Phone Numbers
- (410) 269-0317Other Phone
Email Addresses
- Primary
- (410) 798-6758
Customer Complaints
0 Customer Complaints
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2 Customer Reviews
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Most Recent Customer Review
Liesl M
08/24/2023
Phelps Water Co. Response
08/25/2023
As we discussed on the phone (as you were cussing me out), there is a 1 full year warranty with the manufacturer and a 7 year pro rated warranty on that tank. That tank was 2 years old. A new tank is $1365 installed for that size. The cost to replace under the pro rated warranty is $350. All of this information was given to you when we installed the tank as well as when we spoke yesterday. We carry over all of our manufacturers warranties to the customer. This was beyond the one full year warranty. You were hung up on after asking 3 times for you to stop screaming and cussing and I had explained that I would need to hang up if you continued to speak that way. We never told you to go somewhere else. You said that you would go somewhere else. I'm sorry that you feel this way.
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