Business ProfileforLen The Plumber, Inc.

On August 6th I called Len the Plumber for potential service to my water heater. The rep on the phone asked me if it was more than 10 years old and I said it looks fairly new but I wasn’t sure. The rep said it would be $49 to come out and diagnose the problem and if I got the service done through them they would apply the $49 to the bill. The technician arrived, took one look at the water heater and immediately went into a ******** ***** sales pitch. I asked what was wrong with the one I have and he responded with “probably thermal expansion”. After explaining I wasn’t interested in the sales pitch he said they didn’t perform work on my brand of water heater (**) and he couldn’t even touch it. He also claimed that “no other plumbers would work on this unit and they don’t make the parts anymore. I asked him why the rep on the phone didn’t ask me what brand I had before dispatching him to come look, to which he didn’t have an answer. I asked him to leave and paid the $49. I then inquired with other plumbers to verify his claim that no one would work on it and not one said they wouldn’t do the work. I had someone come out and they diagnosed the problem as a faulty temperature pressure valve and they easily found a replacement part and fixed my water heater. I called Len the Plumber back to ask why they would dispatch a tech if they couldn’t do the work and to inform them of the false claims their tech made. I was assured they would look into it and Get back to me. It’s been weeks and I have not heard back. The whole process seemed deceptive and I felt like I was charged $49 to hear a sales pitch since all the tech did was shine a flashlight and talk about ******** ***** water heaters. I paid $100 for the actual work from another plumber but was charged $49 for shining a flashlight from Len the plumber.