Business ProfileforCaruso Homes, Inc.

BEWARE!!! I wouldn’t recommend Caruso Homes to build a dog house. The level of professionalism, communication, lies, dishonesty, and incompetence is beyond this world. From the get go they neglected to tell us what was optional during our selection. We found these out when we realized we were missing some windows and light fixtures. They gave our engineering work to a contractor who sat on our project for over 6 months doing nothing while we waited. The engineer was very rude when we reached out to him, stating he cannot speak to us because we didn’t hire him. Infact Caruso Homes was the only one he could speak with because they hired him. It was after 6 months of waiting when I asked to speak to a supervisor, that Tom B****** informed us that we could fire the engineer. At the start of construction, I emailed our project manager to inquire about something. We set up a meeting for which she was a no show. She responded to another inquiry saying my project was not a priority because they were short staff. “Only new projects were being prioritized.” I emailed her boss to complain. I got no response for 3 weeks. I had to email his boss before I finally got a call with apologies. They let go of so many of their staff that were involved in our project. Most recent was the construction manager. The new construction manager said to me, the previous guy didn’t place some screws that were supposed to attach the house to the foundation. This means that there was a possibility that my house would detached from the basement. We did not use their standard flooring that was included in our mortgage. We were told that we would receive $12,000 in allowance towards our flooring selection. We signed a contract with *** that clearly stated that flooring selection was $22,696, less the $12,000 allowance and $10,696 was added to our mortgage. A month to the completion of our home, Caruso homes tells us that we owe them $12,000 and will stop all work if we don’t pay them.