Business ProfileforBlack & Decker (U.S.) Inc.

Last summer we reached out to Black Decker regarding a Fault Air Conditioner Device. We reached out several times and did not receive help. Finally we were asked to send our faulty device to Black Decker for repair because it was faulty. We were told we would received it back in a few weeks and never heard from the team. When we reached out again, they promised to send us a new machine in 3-4 weeks and we never heard back from them. I called one more time and they gave us the same response and we never heard from them again. We had to go the entire summer without an air conditioner device which meant several health issues due to the heat. Being a med school student, the amount of money we paid for this machine was a lot and we could not afford to pay for another one. We communicated all of this to Black Decker and the team did not care at all. Almost one year later we are approaching summer again and still do not have the machine that we paid for. I reached out to the team again and was met with the same response they ussually give but at this point I don not belive we will hear back. That is why I've decided to reach out to the BBB. In addition to receiving the new device, we would like to received a refund as the machine that we paid for was taken from us for a year. We did not even have the chance to repair it ourselves due to how the team handled this. I hope the leadership at Black Decker sees this and are ashamed of the quality of customer service their business maintains. Repair Ticket Number: *****