Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Larry & Sons has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileLarry & Sons

            Air Conditioning Contractor
            BBB accredited business

            Contact Information

            20 Hump Road

            Hagerstown, MD 21740-4724

            Get Directions
            Visit Website
            Email this Business
            (301) 733-5428

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            4.45/5

            Average of 22 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/31/2018

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            20 Hump Road, Hagerstown, MD 21740-4724
            Email this Business
            BBB File Opened:
            11/17/2003
            Years in Business:
            64
            Business Started:
            1/1/1960
            Date of New Ownership:
            4/26/2021
            Business Incorporated:
            1/17/1997
            Accredited Since:
            5/31/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 9368 for this business, issued by Maryland Department of Labor. The expiration date of this license is 2/18/2025.

            These agencies may include:

            Maryland Department of Labor

            500 N Calvert St Ste 401

            Baltimore MD 21202

            (410) 230-6001

            http://www.labor.maryland.gov/

            BBB records show a license number of 73100 for this business, issued by Maryland Department of Labor. The expiration date of this license is 12/30/2025.

            These agencies may include:

            Maryland Department of Labor

            500 N Calvert St Ste 401

            Baltimore MD 21202

            (410) 230-6001

            http://www.labor.maryland.gov/

            BBB records show a license number of PL15116 for this business, issued by West Virginia Division of Labor. The expiration date of this license is 5/3/2025.

            These agencies may include:

            West Virginia Division of Labor

            1900 Kanawha Blvd E

            Charleston WV 25305

            (304) 558-7890

            https://labor.wv.gov

            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            7:30 AM - 5:00 AM
            T:
            7:30 AM - 5:00 AM
            W:
            7:30 AM - 5:00 AM
            Th:
            7:30 AM - 5:00 AM
            F:
            7:30 AM - 5:00 AM
            Business Management
            • Mr. Michael Vettas, Branch Manager
            Contact Information

            Principal

            • Mr. Michael Vettas, Branch Manager

            Customer Contact

            • Mr. Michael Vettas, Branch Manager
            Additional Contact Information

            Fax Numbers

            • (301) 733-4376
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/17/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            On March 30th, an email was sent to an email address that was provided to us by Larry & Sons so that we could terminate our service agreement. On April 15, our bank account was debited the service agreement amount. A second email was sent on April 15, requesting a refund and a phone call to settle the matter. No one responded to the email and no phone call was received.
            Read More
            Read 3 More Complaints

            Customer Reviews

            22 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jessica P

            10/06/2023

            We signed up for Larry and Son's $20/month service after receiving a $1100 quote to fix a hose bib. The $20/month service was pitched as a maintenance plan for our HVAC, plumbing, electrical, and something else. We went along with it as it gave us a discount on services that day. Since then, we had to call for a drain issue in our upstairs shower. We had a tech come out, and he charged us $200 to fix. The issue being, for several weeks after that, it continued to fill the shower pan- randomly. I called back and the rep said it would be a no charge revisit to make sure nothing is still happening. When the tech got here, he looked it over and said there was nothing he could outright see to cause it, and it would be another $200 to fix. I told him I wasn't interested in repaying $200 for something I paid for three weeks ago. He also was going to charge me $90 for the visit today, and when I told him that the office said it was covered, he said it's not a callback and that I would have to pay. I told him please have your office call me, which they never did, but ended up not charging me today (through the tech) and put a flag on my account that services have to be pre-paid- as if I had done something wrong? The service plan also doesn't include them servicing anything. Their tech came out and gave us a quote for the different systems (he looked over HVAC) for over $3k. Let me also clarify- the tech's are great, their automations to let you know people are coming is great, but their service to customers is sub par and their fees are astronomical. Would not recommend simply for that.
            Read 21 More Customer Reviews

            Local BBB

            BBB of Greater Maryland

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.