At-a-glance
Related Categories
Overview
iLending offers loans and financial services focused on automotive refinancing.
Products & Services
Business Details
- Location of This Business
- 7257 S Tucson Way, Englewood, CO 80112-3905
- BBB File Opened:
- 9/21/2012
- Years in Business:
- 17
- Business Started:
- 1/31/2007
- Business Started Locally:
- 1/31/2007
- Business Incorporated:
- 1/31/2007
- Accredited Since:
- 11/22/2013
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- 6:00 AM - 7:00 PM
- T:
- 6:00 AM - 7:00 PM
- W:
- 6:00 AM - 7:00 PM
- Th:
- 6:00 AM - 7:00 PM
- F:
- 6:00 AM - 7:00 PM
- Sa:
- 9:00 PM - 3:00 PM
- Su:
- Closed
- Business Management
- Ms. Stephanie Meinerz, COO
- Contact Information
Customer Contact
- Ms. Stephanie Meinerz, COO
- Additional Contact Information
Fax Numbers
- (866) 712-1117Primary Fax
Website Addresses
- (866) 712-1117
Customer Complaints
52 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
533 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Judy K
09/17/2024
iLending Response
09/18/2024
Hello ****!
I know that this can be a very frustrating way for any refinance attempt to end. The reason that it was found out so late in the process is we attempted to look over multiple lenders and options to see if there was a better way for us to help you with your refinance. The last option that we had with one of our partners required that we lower the loan to value ratio to get a better interest rate. The only way to do so is by applying a down payment to the current loan of the vehicle. I know that this can be frustrating, but unfortunately since we are not a lending institution we cannot dictate the terms of any refinance. I do deeply apologize that we were unable to find a refinance that was something that you would like to proceed with, but if you do change your mind, please remember that both of the options that we found for you are available for 30 days from the date of us presenting them to you.
As per having multiple people reaching out to you, I will escalate this matter to ensure this practice gets fixed, for we always like having 1 person that helps maintain your file.
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