729 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Rev. Dr. Henry D
5 stars04/19/2024
******************* Makes ilending GREAT ******************* Makes ilending GREAT! He is very honest and now trustworthy. ***** goes far and beyond his duties to satisfy his Customers.***** demonstrates excellent professionalism, Patience, persistence, and Loyalty to this Company. He should be promoted to Training Manager to show others how a business should be operated.***** explains, listens, and assists you in your needs. I will refer people to him because of his attitude toward people whom he never knew. He treats you like a million-dollar Client.Thank you ***** and may *** bless you, the company, and your family.Rev. **************************************
iLending Response
04/22/2024
This is great news! We're so happy to know that you had a good experience.Review from Madelyn L
5 stars04/18/2024
I just finalized and closed my refinancing deal with the help of ************** and I couldn't be happier! I got kind of a bad deal when buying my car initially and was very wary during this process, but ***** was kind, patient, efficient, and completely transparent through and through. He communicated with me the whole way and listened to all of my needs and concerns. My interest rate was cut in half and I saved about $8K on my overall loan. I couldn't have asked for a better deal or a better representative, if you're looking to refinance, try iLending!iLending Response
04/19/2024
We are glad you enjoyed your experience at iLending. Please visit us again soon!Review from Dracey D
4 stars04/17/2024
***** was just what I needed to get my bill paid off faster. But I would like to have had a 6.5 interest rate, what I settled on was ok, I believe this loan institution , are very good at what they can do for the little people like me. Thank you an have a great day.iLending Response
04/19/2024
Thanks for the great review! It was a pleasure serving you as a customer.Review from Breta F
1 star03/02/2024
Im not sure what to think about iLending after filling out the app, I was contacted by **** and we started the process, he asked a bunch of questions which was understandable, after the questions, he asked me to send my ID, registration card, bill of sale of my lender now & a picture of the mileage. I sent all the info. He texted me that he heard from the *********** will go over the numbers with me but I didnt receive a call that day, so I called him the next day. During that call he asked me to unlock my Experian account so they could go back in because he wanted to get me a better deal. I asked what was the deal you had now? He fumbled.around and never gave me a straight answer. Red lags for *** unlocked it reluctantly than I received a text from ** stating that the credit bureau put a freeze on my account & I need to call them then call him back to start the process over with searching for another deal because he wanted a better deal for me. I called him and asked him why would the credit bureau do that and he said maybe because they think something ***** was going on with my account.I locked my account t even though he said they froze it than texted him to tell him I wanted to stop the searching because I was NO longer interested. I called JH yesterday (3/1/24) and the woman that answered the phone said he never responded to her ************* will give him a message to call mestill NO call but when he thought I was moving forward he called me right back all the time.My question to ************************* is: what happens with my personal information?Please adviseConcerned CustomeriLending Response
03/05/2024
Thank you for reaching out *****! My name is *******************, and I am the ****** Services Manager here at iLending. First off, I wanted to apologize for the service that you received, and we will be taking this information seriously to provide coaching opportunities to improve our business. I hope I can shed some clarity on this situation. The initial approval that we were able to obtain for you (the lender we heard from intitally) had a rather large down payment structured into it, and most of the time we try and help people find better deals that will not require as much or nothing out of pocket. I am unsure on why there was no information presented to you on this, for knowing why we wanted to try something new would have made this process more smooth for you. Regardless, I wanted to assure you that your personal information that has been provided will not be used for anything or sold to any other companies. We have set you as inactive since you no longer want to proceed, and nothing else will come from this information. If you still have questions or concerns, please reach out to me at **************************************.
Thank you!
Review from Samuel M
5 stars02/28/2024
Laid back, easy going, knowledgeable, responded to all my calls/text/emails in very reasonable time. Not to mention saved me 12 grand in interest. HIGHLY RECOMMENDEDReview from Still W
1 star02/13/2024
My loan was signed on the 2nd yet my automobile is still not paid off at the original lender here now on the 13th. I'm very sad .iLending Response
02/13/2024
Hello *******!
I apologize for the wait on your refinance to go through. While we have submitted all your information to your new lender, we are still awaiting the funds to send to your previous lienholder. As soon as we get those, we will have them overnighted to pay off your old lien. If you need any other information about your current refinance, please reach out to your loan consultant.
Thank you!
Review from Courtny W
5 stars02/07/2024
Armon was amazing. He helped me get my car refinanced. He made my experience very easy and got my loan fast. Definitely recommend them.iLending Response
02/08/2024
Hello *******, thanks for the positive feedback! We're always happy to hear good things from our customers.Review from Harsh D
5 stars02/07/2024
The whole loan processing was made very easy by *******************. All my queries were cleared immediately with quick responses. I would recommend iLending Tree for the refinance. It was a really great experience.iLending Response
02/08/2024
We are glad you enjoyed your experience at iLending. Please visit us again soon!Review from Anabel G
5 stars01/24/2024
****** was amazing.From explaining every step of the process to working with me, she made the experience extremely smooth. Highly recommendiLending Response
01/25/2024
This is great news! We're so happy to know that you had a good experience.Review from Barbara W
5 stars01/02/2024
We worked with ********************** and it was fast and efficient. Our refinance went smoothly and we are totally satisfied with the experience.iLending Response
01/03/2024
This is great news! We're so happy to know that you had a good experience.
Customer Review Rating
Average of 729 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.