Business ProfileforAAA Colorado, Inc.

After 40 years of membership it's time to move on. I requested tow service @1:34 pm with the identifying information of the vehicle and was text. I would be contacted shortly. Text said driver was in queue @2:08pm, no driver responded. Called back @2:47pm and AAA told me they were unable to contact the company. They said they would dispatch another driver. Driver arrived around 5pm but was not equipped to tow this vehicle and would dispatch the correct truck. In the background AAA sends me a voice message that its a commercial vehicle and would not tow it. **** also failed to disconnect from me and also recorded the conversation with tow driver. I called and was told I quote " its a box truck without the box" I said its a flatbed and she said flatbeds are commercial vehicles and are not covered. This vehicle is a classic truck with collector plates. I gave them the description of the truck @ 1:34pm and @5:05pm was given the updated info that I have been paying for services that were not even available to me per the dispatcher.I called to cancel my membership and was told i would need to be transferred to facilitate my request. The *** that answered after transfer took all my information and then said my "sup" has to do it and thus begins my time on terminal hold. I call back again the next day and was again told that they couldn't accommodate my request and would need to call back. I had always believed AAA was a quality organization with top of the line customer service as it had in the past. My vision has now changed about their customer service, quality of service and expediency has greatly declined so much that it has no benefit to me and will cancel my 40yr loyalty if they ever answer the phone. By the way much better coverage is available at 1/2 the price from other providers.