Business ProfileforLong-Lewis Ford Lincoln

In January of this year I purchased a brand new 2020 Ford Explorer. A month into having the car I had to get a completely new fuel pump. This is the first time my car was in the shop. It was there for almost a month. We were willing to shake this off because things happen. Beginning in September my car started getting stuck in park when I would start it in the morning. I took into Ford to fix. They had it for about a week and said they fixed it. While in Chattanooga on a trip my car got stuck in park again. The problem had not been fixed. Upon returning from the trip I called Ford to speak to a MANAGER about my options. I was told I would have a meeting with the SALES MANAGER upon arriving I was pushed off onto a sales man that tried to sell me a car that was worth much less than my brand new car that I had just purchased that was broken. After I denied his option that's finally when the sales manager came over to speak with me.. Then I was told to bring the car in the next day and I would work with the SERVICE MANAGER to work on my issue. I shook hands with him and this has been the only interaction that me and him had.. My car has now been at Ford for almost two months.. I have received no calls with updates in the last three weeks... and I have had to go drive back up there to return rentals TWICE because they sold the ones I was in. Was not offered to come to me to get the car since I was the one being inconvenienced. We are very saddened by how we have been treated and the overall experience with this car and Ford. I have contacted Ford twice to try to get a GM or owner reach out to me and have not been contacted. We leased an Explorer for three years and LOVED it. Never had an issue but this whole experience with the car we actually purchased has been a nightmare.